Job For Service Coordinator

Spot In Job Consultancy; Rajkot; On-site; INR 250,000 - 400,000; Full time

Job summary

Reputed Automobile Company in Rajkot is seeking a dedicated Service Coordinator to manage daily service calls, follow-ups with customers and coordination with service engineers for timely resolutions.

The role includes maintaining machine and service records, handling warranty/claims, planning PM schedules, and producing daily to monthly reports while ensuring accurate data across systems.

Qualifications

• Experience in service coordination and customer communication preferred
• Ability to maintain accurate records and follow up on service activities
• Familiarity with service management systems is a plus

Responsibilities

• Service Coordination: Manage daily service calls, customer complaints, follow-ups and coordinate with service engineers for timely resolution.
• Customer Follow-up: Maintain regular communication with customers, record feedback and ensure pending service requirements are followed up properly.
• Machine & System Updates: Maintain accurate machine, customer and service records and regularly update Hi-Trac/Hynlink and other required systems.
• Warranty & Claims: Process and follow up on Warranty, PM, Rock Breaker and Coupler claims, ensuring timely submission and closure.
• Service Planning: Monitor PM service schedules, service planners and pending activities and coordinate with the concerned team.
• Reports & MIS: Prepare and maintain daily, weekly and monthly service reports, MIS and performance data.
• Documentation: Maintain service-related documents, e-invoices, expense sheets, claim/payment records, NOC and other required documents.
• Coordination: Coordinate with Customers, Service Engineers, OEM, Vendors, DSM/Management for smooth service operations.
• Data Accuracy: Ensure all service data, reports and records are accurate, complete and updated within the required timeline.
• Additional Support: Provide support for day-to-day Service Department activities and perform other responsibilities assigned by management.

Job description

Reputed Automobile Company Requires Serviuce Coordinator

Responsibilities

• Service Coordination: Manage daily service calls, customer complaints, follow-ups and coordinate with service engineers for timely resolution.
• Customer Follow-up: Maintain regular communication with customers, record feedback and ensure pending service requirements are followed up properly.
• Machine & System Updates: Maintain accurate machine, customer and service records and regularly update Hi-Trac/Hynlink and other required systems.
• Warranty & Claims: Process and follow up on Warranty, PM, Rock Breaker and Coupler claims, ensuring timely submission and closure.
• Service Planning: Monitor PM service schedules, service planners and pending activities and coordinate with the concerned team.
• Reports & MIS: Prepare and maintain daily, weekly and monthly service reports, MIS and performance data.
• Documentation: Maintain service-related documents, e-invoices, expense sheets, claim/payment records, NOC and other required documents.
• Coordination: Coordinate with Customers, Service Engineers, OEM, Vendors, DSM/Management for smooth service operations.
• Data Accuracy: Ensure all service data, reports and records are accurate, complete and updated within the required timeline.
• Additional Support: Provide support for day-to-day Service Department activities and perform other responsibilities assigned by management.