Service Coordinator

JIN Johnson Controls (India) Private Limited; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Johnson Controls in Pune is seeking a Service Coordinator responsible for accurate and timely order management while supporting customers and internal business teams. The role involves coordinating service activities, maintaining SAP data, processing inquiries, managing order execution, and supporting pricing and commercial approvals for marine and navy customers.

Ideal candidates have 2-5 years in service coordination or related roles, experience with SAP, and strong communication and

Qualifications

• 2-5 years of experience in Service Coordination, Customer Support, Order Management, or Inside Sales.
• Experience working with SAP or similar ERP systems.
• Exposure to Marine, Navy, Industrial Services, Fire & Safety, or Engineering Services industries is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Provide accurate and prompt order management and processing.
• Respond to customer and internal business team inquiries in a timely manner.
• Maintain and update customer, service, and order-related data in SAP.
• Coordinate service activities and support field service operations.
• Assist in preparing and implementing account plans to achieve customer, operational, and financial objectives.
• Support special price concession requests and approval processes.
• Monitor order status and ensure timely execution and closure.
• Collaborate with cross-functional teams including Sales, Service, Operations, and Finance.
• Generate reports and maintain service documentation.

Skills

Order management

Customer support

Coordination

Stakeholder management

Excel

Tools

SAP

Job description

Job Summary

The Service Coordinator is responsible for ensuring accurate and timely order management while supporting customers and internal business teams. The role involves coordinating service activities, maintaining SAP data, processing customer inquiries, managing order execution, and supporting pricing and commercial approvals. The incumbent will work closely with marine and navy customers to ensure smooth service delivery and high customer satisfaction.

Key Responsibilities

• Provide accurate and prompt order management and processing.
• Respond to customer and internal business team inquiries in a timely manner.
• Maintain and update customer, service, and order-related data in SAP.
• Coordinate service activities and support field service operations.
• Assist in preparing and implementing account plans to achieve customer, operational, and financial objectives.
• Support special price concession requests and approval processes.
• Monitor order status and ensure timely execution and closure.
• Collaborate with cross-functional teams including Sales, Service, Operations, and Finance.
• Generate reports and maintain service documentation.

Preferred Experience

• 2-5 years of experience in Service Coordination, Customer Support, Order Management, or Inside Sales.
• Experience working with SAP or similar ERP systems.
• Exposure to Marine, Navy, Industrial Services, Fire & Safety, or Engineering Services industries is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficiency in Microsoft Office applications, especially Excel.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.