Integrated Solutions Service Tech 3

YDU JC Air Cond & Ref Inc.- Dubai; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Johnson Controls is seeking an experienced Assistant Manager – Service (IBMS) to lead service operations for Integrated Building Management Systems (IBMS). You will oversee delivery, preventive and corrective maintenance, and customer relationships across client sites.

The role requires 6–10 years in Building Automation with hands-on IBMS/BMS experience and a strong background in HVAC controls, BACnet/Modbus/KNX, and system troubleshooting.

Qualifications

• Bachelor's degree or Diploma in Electrical/Electronics/Instrumentation/Mechanical Engineering or related field.
• 6–10 years of experience in Building Automation, IBMS, BMS, or Building Technologies.
• Hands-on experience with systems such as Honeywell, Siemens, Schneider Electric, Johnson Controls, Delta Controls, Tridium/Niagara.

Responsibilities

• Manage end-to-end service operations for IBMS/BMS installations across multiple customer locations.
• Lead a team of service engineers and technicians for maintenance and troubleshooting activities.
• Ensure timely execution of PM, CM, and AMC obligations.
• Support commissioning, upgrades, and system modifications as required.
• Analyze system faults and provide effective solutions to minimize downtime.
• Review service reports, maintenance schedules, and customer documentation.
• Coordinate with project, sales, and technical teams for smooth service delivery.
• Monitor customer satisfaction and maintain strong client relationships.
• Ensure adherence to SLAs, safety standards, and KPIs.
• Identify opportunities for service revenue, AMC renewals, and modernization projects.
• Conduct technical training and mentoring for service engineers.
• Manage spare parts inventory and coordinate with vendors for replacements and repairs.

Skills

Team leadership

Customer management

Problem solving

IBMS/BMS experience

HVAC controls

Tridium Niagara

Education

Bachelor's in Electrical Engineering

Diploma in Instrumentation

Tools

Honeywell

Siemens

Schneider Electric

Johnson Controls

Tridium/Niagara

Job description

Job Summary

We are looking for an experienced Assistant Manager – Service (IBMS) to lead service operations for Integrated Building Management Systems (IBMS). The incumbent will be responsible for managing service delivery, preventive and corrective maintenance activities, customer relationships, technical support, team management, and ensuring high system uptime across client sites.

Key Responsibilities

• Manage end-to-end service operations for IBMS/BMS installations across multiple customer locations.
• Lead a team of service engineers and technicians for maintenance and troubleshooting activities.
• Ensure timely execution of preventive maintenance (PM), corrective maintenance (CM), and Annual Maintenance Contract (AMC) obligations.
• Support commissioning, upgrades, and system modifications as required.
• Analyze system faults and provide effective solutions to minimize downtime.
• Review service reports, maintenance schedules, and customer compliance documentation.
• Coordinate with project, sales, and technical teams for smooth service delivery.
• Monitor customer satisfaction and maintain strong client relationships.
• Ensure adherence to SLAs, safety standards, and operational KPIs.
• Identify opportunities for service revenue, AMC renewals, and modernization projects.
• Conduct technical training and mentoring for service engineers.
• Manage spare parts inventory and coordinate with vendors for replacements and repairs.

Key Skills & Requirements

• Bachelor's Degree/Diploma in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.
• 6–10 years of experience in Building Automation, IBMS, BMS, or Building Technologies.
• Hands-on experience with systems such as: Honeywell Siemens Schneider Electric Johnson Controls Delta Controls Tridium/Niagara
• Strong knowledge of: HVAC Controls Fire Alarm Systems Access Control Systems CCTV Surveillance Energy Monitoring Systems DDC Controllers PLCs and VFDs
• Knowledge of communication protocols such as BACnet, Modbus, KNX, LonWorks, and TCP/IP.
• Ability to interpret electrical schematics and control drawings.
• Strong leadership, customer management, and problem-solving skills.

Preferred Qualifications

• Experience handling large commercial buildings, data centers, hospitals, airports, or industrial facilities.
• Exposure to AMC management and service business operations.
• Relevant certifications in BMS/IBMS, HVAC Controls, or Building Automation Systems.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.