Service Coordinator

Johnson Controls, Inc.; Pune District; On-site; INR 500,000 - 900,000; Full time

Job summary

Johnson Controls, Inc. in Pune, India, is seeking a Service Coordinator to manage accurate and timely order processing, while supporting customers and internal teams.

The role focuses on SAP data maintenance, coordinating service activities, and assisting in pricing approvals to ensure high customer satisfaction. The ideal candidate has 2–5 years of experience in service coordination or order management, with SAP proficiency and strong stakeholder skills.

Qualifications

• 2–5 years of experience in Service Coordination, Customer Support, or Order Management.
• Experience with SAP or similar ERP systems.
• Knowledge of Marine, Navy, or Industrial Services industries is a plus.
• Strong coordination and stakeholder management skills.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Provide accurate and prompt order management and processing.
• Respond to customer and internal inquiries promptly.
• Maintain and update SAP data for customers, service, and orders.
• Coordinate service activities and support field operations.
• Assist in account plans to meet objectives.
• Support price concessions and approvals.
• Monitor order status for timely execution and closure.
• Collaborate with Sales, Service, Operations, Finance.
• Generate reports and maintain service documentation.

Skills

Coordination

Stakeholder management

Microsoft Excel

Communication

Tools

SAP

Job description

Job Summary:

The Service Coordinator is responsible for ensuring accurate and timely order management while supporting customers and internal business teams. The role involves coordinating service activities, maintaining SAP data, processing customer inquiries, managing order execution, and supporting pricing and commercial approvals. The incumbent will work closely with marine and navy customers to ensure smooth service delivery and high customer satisfaction.

Key Responsibilities:

• Provide accurate and prompt order management and processing.
• Respond to customer and internal business team inquiries in a timely manner.
• Maintain and update customer, service, and order-related data in SAP.
• Coordinate service activities and support field service operations.
• Assist in preparing and implementing account plans to achieve customer, operational, and financial objectives.
• Support special price concession requests and approval processes.
• Monitor order status and ensure timely execution and closure.
• Collaborate with cross-functional teams including Sales, Service, Operations, and Finance.
• Generate reports and maintain service documentation.

Preferred Experience:

• 2-5 years of experience in Service Coordination, Customer Support, Order Management, or Inside Sales.
• Experience working with SAP or similar ERP systems.
• Exposure to Marine, Navy, Industrial Services, Fire & Safety, or Engineering Services industries is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Proficiency in Microsoft Office applications, especially Excel.