Service Manager

Kopalle Motors; Nampally; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kopalle Motors is seeking an experienced Service Manager to oversee the service centre operations, lead the service team, and drive customer satisfaction and workshop targets. This role requires strong leadership, coordination with workshops, and a focus on service quality.

The ideal candidate will have a background in two-wheeler service operations, team management, and knowledge of DMS and service processes. A results-driven mindset and excellent communication are essential for success.

Qualifications

• 3–7 years of experience in automobile/two-wheeler service operations.
• Experience as Service Manager/Workshop Manager preferred.
• Strong team management, communication and customer-handling skills.
• Knowledge of workshop operations, DMS and service processes.
• Target-oriented and problem-solving approach.

Responsibilities

• Manage day-to-day service centre and workshop operations.
• Lead and supervise Service Advisors, Technicians and support staff.
• Achieve service, revenue and productivity targets.
• Monitor vehicle repair, servicing and delivery timelines.
• Ensure quality service and customer satisfaction.
• Handle customer complaints and resolve service-related issues.
• Monitor workshop productivity, job cards, repeat repairs and pending vehicles.
• Coordinate with Spares and other departments for smooth operations.
• Ensure compliance with company/Suzuki service standards and processes.
• Prepare daily and monthly service performance reports.

Skills

Service Management

Workshop Management

Two Wheeler Service

Team Management

Customer Handling

Service Operations

DMS

Automobile Industry

Job description

Role & responsibilities

Job Title: Service Manager Two Wheeler Dealership

Job Summary:
We are looking for an experienced and result-oriented Service Manager to manage the service centre operations, service team, customer satisfaction and workshop targets.

Key Responsibilities

• Manage day-to-day service centre and workshop operations.
• Lead and supervise Service Advisors, Technicians and support staff.
• Achieve service, revenue and productivity targets.
• Monitor vehicle repair, servicing and delivery timelines.
• Ensure quality service and customer satisfaction.
• Handle customer complaints and resolve service-related issues.
• Monitor workshop productivity, job cards, repeat repairs and pending vehicles.
• Coordinate with Spares and other departments for smooth operations.
• Ensure compliance with company/Suzuki service standards and processes.
• Prepare daily and monthly service performance reports.

Requirements

• 3–7 years of experience in automobile/two-wheeler service operations.
• Experience as Service Manager/Workshop Manager preferred.
• Strong team management, communication and customer-handling skills.
• Knowledge of workshop operations, DMS and service processes.
• Target-oriented and problem-solving approach.

Key Skills: Service Management, Workshop Management, Two Wheeler Service, Team Management, Customer Handling, Service Operations, DMS, Automobile Industry.

Preferred candidate profile

Perks and benefits