Service Advisor

Madhuban Toyota India; Maharashtra; On-site; INR 246,000 - 424,000; Full time

Benefits offered by this job

Professional work environment

Career growth opportunities

Job summary

Madhuban Toyota in Mumbai, Maharashtra, invites applications for a Service Advisor to join our team. You will greet customers, understand service requirements, and coordinate with the workshop to ensure timely completion of service and repairs.

The role emphasizes delivering excellent customer satisfaction, clear communication, and accurate job card preparation. Experience in passenger car servicing and dealership processes is preferred.

Qualifications

• 1–3 years of experience as a Service Advisor in an automobile dealership.
• Good communication and customer-handling skills.
• Basic knowledge of vehicle servicing, repairs, and maintenance.

Responsibilities

• Welcome customers and understand their vehicle service and repair requirements.
• Prepare job cards and record customer complaints accurately.
• Explain service requirements, repair estimates, and delivery timelines to customers.
• Coordinate with technicians and workshop staff to ensure timely vehicle servicing.
• Provide regular updates to customers regarding vehicle status.
• Ensure customer satisfaction and maintain strong customer relationships.
• Handle customer queries, complaints, and feedback professionally.
• Explain additional service requirements and recommend appropriate vehicle maintenance.
• Ensure proper vehicle delivery and completion of service documentation.

Skills

Customer handling

Communication skills

Workshop coordination

Job description

Key Responsibilities

Madhuban Toyota is looking for a customer-focused and experienced Service Advisor to join our team. The candidate will be responsible for handling customers, understanding vehicle service requirements, coordinating with the workshop team, and ensuring excellent customer satisfaction.

Job Description: Service Advisor

Company: Madhuban Toyota

Location: Mumbai, Maharashtra

Department: Service

Job Summary

Madhuban Toyota is looking for a customer-focused and experienced Service Advisor to join our team. The candidate will be responsible for handling customers, understanding vehicle service requirements, coordinating with the workshop team, and ensuring excellent customer satisfaction.

Key Responsibilities

• Welcome customers and understand their vehicle service and repair requirements.
• Prepare job cards and record customer complaints accurately.
• Explain service requirements, repair estimates, and delivery timelines to customers.
• Coordinate with technicians and workshop staff to ensure timely vehicle servicing.
• Provide regular updates to customers regarding vehicle status.
• Ensure customer satisfaction and maintain strong customer relationships.
• Handle customer queries, complaints, and feedback professionally.
• Explain additional service requirements and recommend appropriate vehicle maintenance.
• Ensure proper vehicle delivery and completion of service documentation.

Requirements

• 1–3 years of experience as a Service Advisor in an automobile dealership.
• Experience in passenger car servicing; Toyota dealership experience will be an advantage.
• Good communication and customer-handling skills.
• Basic knowledge of vehicle servicing, repairs, and maintenance.
• Familiarity with job cards, service estimates, and dealership processes.
• Ability to coordinate with workshop technicians and meet service delivery timelines.

Preferred Skills

• Customer Relationship Management
• Automobile Service & Maintenance
• Job Card Preparation
• Workshop Coordination
• Customer Complaint Handling
• Upselling of Service and Repairs

Why Join Madhuban Toyota?

• Opportunity to work with a reputed Toyota dealership.
• Professional work environment.
• Career growth and learning opportunities.