Service Manager

Haritash Group; Agra District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HaritasH Mobility is seeking a Service Manager to lead the complete Service & Workshop operations, ensuring revenue targets, productivity, and customer satisfaction. The role requires strong supervisory experience and deep knowledge of OEM standards and workshop processes.

The incumbent will manage end-to-end service delivery, drive profitability, plan capacity and manpower, and mentor technicians while ensuring 5S and safety compliance across the workshop.

Qualifications

• Graduate / B.Tech in Automobile or Mechanical Engineering (preferred).
• 7–10 years of experience in automobile dealership/service operations.
• 3–5 years in a supervisory/managerial workshop role is preferred.

Responsibilities

• Lead and manage end-to-end workshop and after-sales operations.
• Achieve monthly and annual service revenue, labour, parts and profitability targets.
• Plan workshop capacity, manpower, bays and technician allocation.
• Monitor Service Advisors, Job Controllers, Technicians and support teams.
• Ensure adherence to OEM service standards, processes and warranty policies.
• Drive service retention, customer follow-up and satisfaction (CSI).
• Coordinate with Parts Manager for spare-parts availability and avoid stockouts.
• Review workshop performance via MIS and implement corrective actions.

Skills

Workshop operations management

Revenue profitability management

Customer relationship management

Technical quality management

KPI MIS analysis

Education

B.Tech/Graduate in Automobile or Mechanical Engineering

Job description

Who we are?

At HaritasH Mobility , we are redefining mobility by engineering a circular economy ecosystem built on efficiency, sustainability, and customer focus. Guided by transparency, trust, and meaningful engagement, we create smarter, eco-aligned mobility solutions that deliver exceptional experiences to every guest.

What do we do?

We offer an integrated suite of mobility services across the complete vehicle lifecycle - including new car sales, rentals, certified pre-owned vehicles, and authorized end-of-life scrapping. Each offering is designed to provide a seamless, convenient, and customer-first experience.

Job Description - Service Manager

Job Purpose

To lead and manage the complete Service & Workshop operations, ensuring achievement of revenue and profitability targets, workshop productivity, customer satisfaction, quality standards, technician performance and compliance with OEM and company processes.

Key Responsibilities

• Manage end-to-end workshop and after-sales operations.
• Achieve monthly and annual service revenue, labour, parts and profitability targets.
• Plan workshop capacity, manpower, bays and technician allocation.
• Monitor Service Advisors, Job Controllers, Technicians, Final Inspectors and support teams.
• Ensure efficient vehicle flow and achievement of defined Turnaround Time (TAT).
• Drive workshop productivity, technician efficiency and bay utilization.
• Monitor Customer Satisfaction (CSI) and improve service experience.
• Handle escalated customer complaints and ensure timely resolution.
• Ensure adherence to OEM service standards, technical processes and warranty policies.
• Monitor service retention, repeat customers and customer follow-up.
• Drive additional job, accessories, AMC, value-added service and parts revenue.
• Review workshop performance through daily/weekly/monthly MIS.
• Control rework, repeat repairs and technical complaints.
• Coordinate with Parts Manager to ensure optimum spare-parts availability.
• Ensure proper utilization of workshop equipment, tools and infrastructure.
• Conduct regular performance reviews and coaching of workshop personnel.
• Ensure technician training, skill development and certification as per OEM requirements.
• Maintain workshop safety, cleanliness, 5S and operational discipline.
• Coordinate with OEM representatives during audits, campaigns and quality initiatives.
• Ensure proper implementation of SOPs and OEM guidelines.
• Identify operational gaps and implement corrective and preventive actions.

Required Qualifications

• Graduate / B.Tech in Automobile or Mechanical Engineering preferred.
• 7-10 years of experience in automobile dealership/service operations.
• Minimum 3-5 years in a supervisory/managerial workshop role preferred.
• Strong experience in workshop operations, service revenue and customer management.
• Experience with OEM dealership processes and DMS/CRM systems.
• Strong knowledge of automobile mechanical, electrical and diagnostic systems.

Key Skills

• Workshop & Service Operations Management
• Revenue & Profitability Management
• Customer Relationship & Complaint Management
• Technical & Quality Management
• KPI / MIS & Performance Analysis

Ideal Candidate Profile

A strong business-oriented and customer-focused Service Manager with 7-10 years of automobile dealership experience, capable of leading large workshop teams, driving revenue and profitability, improving technician productivity, maintaining OEM standards and delivering consistently high customer satisfaction.

Core Objective