Customer Relationship Manager

Haritash Group; Agra District; On-site; INR 600,000 - 900,000; Full time

Job summary

Haritash Mobility seeks a Customer Relation Executive to deliver exceptional customer service across Sales and Service touchpoints at the dealership. You will ensure timely communication, coordinate feedback, handle complaints, and help deliver a positive, customer-first experience.

Ideal candidates have 7–10 years in customer service within an automobile dealership, strong communication skills, and familiarity with CRM/DMS and MS Office to maintain accurate records and drive customer

Qualifications

• Graduate preferred in related fields.
• 7–10 years in customer service in auto dealership preferred.
• Familiarity with CRM/DMS and MS Office is advantageous.

Responsibilities

• Welcome customers professionally at the dealership.
• Handle queries and provide accurate information on Sales and Service.
• Conduct follow-up calls after vehicle delivery and service visits.
• Collect feedback and update records in CRM/DMS.
• Coordinate with multiple departments to meet customer needs.
• Maintain accurate customer interaction and complaint records.

Skills

Communication Skills

Customer Follow-up

CRM / DMS Knowledge

Problem-Solving & Coordination

Education

Graduate

Tools

CRM/DMS

MS Office

Job description

Who we are? At HaritasH Mobility , we are redefining mobility by engineering a circular economy ecosystem built on efficiency, sustainability, and customer focus. Guided by transparency, trust, and meaningful engagement, we create smarter, eco-aligned mobility solutions that deliver exceptional experiences to every guest.

What do we do? We offer an integrated suite of mobility services across the complete vehicle lifecycle—including new car sales, rentals, certified pre-owned vehicles, and authorized end-of-life scrapping. Each offering is designed to provide a seamless, convenient, and customer-first experience.

Job Description – Customer Relation Executive

Company: Haritash Mobility
Department:After Sales
Designation: Customer Relation Executive (CRE)
Experience: 7-10 Years
Industry: Automobile Dealership

Job Purpose

To provide excellent customer service and relationship support across Sales and Service touchpoints, ensuring timely customer communication, feedback collection, complaint coordination and a positive dealership experience.

Key Responsibilities

• Welcome and assist customers professionally at the dealership.
• Handle customer queries and provide accurate information regarding Sales and Service.
• Conduct customer follow-up calls after vehicle delivery and service visits.
• Collect customer feedback and update records in CRM/DMS.
• Conduct CSI/Customer Satisfaction calls and surveys.
• Coordinate with Sales, Service, Parts and other departments for customer requirements.
• Register customer complaints and ensure timely escalation to the concerned team.
• Follow up on open complaints until proper resolution and closure.
• Maintain accurate customer interaction and complaint records.
• Send service reminders, appointment confirmations and customer communication.
• Support customer engagement and loyalty activities.
• Assist in handling customer visits, appointments and dealership events.
• Monitor customer feedback and highlight recurring issues to the CRM/GRM.
• Support improvement of customer satisfaction and retention.
• Maintain professional communication through phone, email and other approved channels.
• Prepare daily/weekly reports related to customer calls, feedback and complaints.
• Ensure compliance with OEM customer experience standards and SOPs.

Required Qualifications

• Graduate preferred.
• 1–3 years of experience in customer service, guest relations, telecalling or automobile dealership preferred.
• Freshers with excellent communication skills may also be considered.
• Basic knowledge of CRM/DMS and MS Office.

Key Skills

• Communication Skills
• Customer Follow-up
• CRM / DMS Knowledge
• Problem-Solving & Coordination

Ideal Candidate Profile

A customer-focused, polite and well-presented professional with strong communication and follow-up skills, capable of handling customer interactions professionally, coordinating resolutions and maintaining positive customer relationships.

Core Objective