Warranty Executive

Haritash Group; Agra District; On-site; INR 600,000 - 900,000; Full time

Job summary

Haritash Mobility is seeking a Warranty Executive to manage end-to-end warranty claim processing and coordination with OEMs. You will ensure accurate submissions, timely approvals and proper record maintenance while adhering to OEM policies.

The ideal candidate has 7–10 years in automobile warranty operations, with exposure to dealership/service workshop environments and proficiency in DMS/CRM and MS Office.

Qualifications

• 7-10 years of experience in automobile warranty operations preferred.
• Experience in an automobile dealership/service workshop will be an advantage.
• Basic understanding of automobile servicing, parts and warranty processes.
• Working knowledge of DMS/CRM and MS Office.

Responsibilities

• Handle end-to-end warranty claim processing as per OEM guidelines.
• Verify warranty eligibility based on vehicle history, warranty terms and applicable policies.
• Review job cards, repair details, parts and labour information before claim submission.
• Prepare and submit accurate warranty claims within defined timelines.
• Coordinate with Service Advisors, Technicians, Parts and Accounts teams for claim documentation.
• Coordinate with OEM warranty teams for claim approvals, clarifications and rejections.
• Maintain proper records of warranty claims, approvals, rejections and settlements.
• Ensure all required photographs, technical reports and supporting documents are available.
• Monitor pending, rejected and disputed warranty claims and ensure timely closure.
• Ensure correct warranty coding, labour operations, parts details and claim values.
• Track warranty parts and ensure proper tagging, storage and return as per OEM policy.
• Conduct regular reconciliation of warranty claims and settlements.
• Prepare warranty MIS and reports for management and OEM review.
• Identify recurring claim issues and coordinate with the workshop team for corrective action.
• Ensure compliance with OEM warranty policies, audit requirements and SOPs.
• Support warranty audits and provide required documents and records.
• Maintain confidentiality and accuracy of customer and vehicle information.

Skills

Warranty Process & OEM Policy Knowl

Automobile & Technical Understanding

Attention to Detail

Coordination & Communication

DMS / MS Office & Reporting

Tools

DMS

MS Office

Job description

Who we are?
At HaritasH Mobility , we are redefining mobility by engineering a circular economy ecosystem built on efficiency, sustainability, and customer focus. Guided by transparency, trust, and meaningful engagement, we create smarter, eco-aligned mobility solutions that deliver exceptional experiences to every guest.

What do we do?
We offer an integrated suite of mobility services across the complete vehicle lifecycle—including new car sales, rentals, certified pre-owned vehicles, and authorized end-of-life scrapping. Each offering is designed to provide a seamless, convenient, and customer-first experience.

Job Description – Warranty Executive

Company: Haritash Mobility
Department:After Sales
Designation: Warranty Executive
Experience: 7-10 Years

Job Purpose

To manage end-to-end warranty claim processing, documentation and coordination with the OEM, ensuring accurate claim submission, timely approval, proper record maintenance and compliance with OEM warranty policies.

Key Responsibilities

• Handle end-to-end warranty claim processing as per OEM guidelines.
• Verify warranty eligibility based on vehicle history, warranty terms and applicable policies.
• Review job cards, repair details, parts and labour information before claim submission.
• Prepare and submit accurate warranty claims within defined timelines.
• Coordinate with Service Advisors, Technicians, Parts and Accounts teams for claim documentation.
• Coordinate with OEM warranty teams for claim approvals, clarifications and rejections.
• Maintain proper records of warranty claims, approvals, rejections and settlements.
• Ensure all required photographs, technical reports and supporting documents are available.
• Monitor pending, rejected and disputed warranty claims and ensure timely closure.
• Ensure correct warranty coding, labour operations, parts details and claim values.
• Track warranty parts and ensure proper tagging, storage and return as per OEM policy.
• Conduct regular reconciliation of warranty claims and settlements.
• Prepare warranty MIS and reports for management and OEM review.
• Identify recurring claim issues and coordinate with the workshop team for corrective action.
• Ensure compliance with OEM warranty policies, audit requirements and SOPs.
• Support warranty audits and provide required documents and records.
• Maintain confidentiality and accuracy of customer and vehicle information.

Required Qualifications

• 7-10 years of experience in automobile warranty operations preferred.
• Experience in an automobile dealership/service workshop will be an advantage.
• Basic understanding of automobile servicing, parts and warranty processes.
• Working knowledge of DMS/CRM and MS Office.

Key Skills

• Warranty Process & OEM Policy Knowledge
• Automobile & Technical Understanding
• Attention to Detail
• Coordination & Communication
• DMS / MS Office & Reporting

Ideal Candidate Profile

A detail-oriented, process-driven and technically aware professional who can manage warranty claims accurately, coordinate effectively with workshop and OEM teams, minimize claim rejections and ensure timely settlement while maintaining complete compliance with OEM warranty policies.