Customer Relation Executive

Haritash Group; Agra District; On-site; INR 500,000 - 700,000; Full time

Job summary

HaritasH Mobility is seeking an experienced customer service professional to manage the vehicle service journey, from booking to delivery and post-service follow-up, ensuring a seamless guest experience.

You will handle calls, bookings, and enquiries, coordinate with service advisors and workshops, maintain CRM/DMS records, and drive customer satisfaction through proactive follow-ups and timely communication in a fast-paced dealership setting.

Qualifications

• Graduation is required.
• 7–10 years of experience in automobile service, customer relationships, CRM, hospitality or similar customer-facing roles.
• Customer-focused attitude, patience, professional communication, ownership, coordination skills and ability to work in a fast-paced automobile dealership environment.

Responsibilities

• Handle customer calls, service bookings, appointments and enquiries.
• Coordinate with Service Advisors and Workshop teams for customer requirements.
• Maintain regular communication with customers regarding vehicle service status.
• Conduct pre-service and post-service customer follow-ups.
• Collect and maintain customer feedback and satisfaction records.
• Handle customer complaints and coordinate with concerned departments for resolution.
• Ensure timely communication regarding vehicle delivery and pending jobs.
• Maintain CRM/DMS records and update customer interactions.
• Support service retention, repeat visits and customer relationship activities.
• Prepare daily/weekly reports related to calls, appointments, feedback and complaints.
• Ensure compliance with dealership and OEM customer experience standards.

Skills

Customer service excellence

Relationship management

Complaint handling

Problem solving

Follow-up coordination

Basic MS Office

Education

Graduation

Tools

CRM/DMS Knowledge

Job description

Who we are?

At HaritasH Mobility , we are redefining mobility by engineering a circular economy ecosystem built on efficiency, sustainability, and customer focus. Guided by transparency, trust, and meaningful engagement, we create smarter, eco-aligned mobility solutions that deliver exceptional experiences to every guest.

What do we do?

We offer an integrated suite of mobility services across the complete vehicle lifecycle—including new car sales, rentals, certified pre-owned vehicles, and authorized end-of-life scrapping. Each offering is designed to provide a seamless, convenient, and customer-first experience.

Job Purpose

To ensure excellent customer experience throughout the vehicle service journey, from service booking and vehicle reception to delivery and post-service follow-up.

Key Responsibilities

• Handle customer calls, service bookings, appointments and enquiries.
• Coordinate with Service Advisors and Workshop teams for customer requirements.
• Maintain regular communication with customers regarding vehicle service status.
• Conduct pre-service and post-service customer follow-ups.
• Collect and maintain customer feedback and satisfaction records.
• Handle customer complaints and coordinate with concerned departments for resolution.
• Ensure timely communication regarding vehicle delivery and pending jobs.
• Maintain CRM/DMS records and update customer interactions.
• Support service retention, repeat visits and customer relationship activities.
• Prepare daily/weekly reports related to calls, appointments, feedback and complaints.
• Ensure compliance with dealership and OEM customer experience standards.

Key Skills

• Customer Service & Relationship Management
• Complaint Handling & Problem Solving
• CRM/DMS Knowledge
• Follow-up & Coordination
• Basic MS Office Skills

Qualification & Experience

Qualification: Graduation

Experience: 7-10 years in automobile service, customer relationship, CRM, hospitality or similar customer-facing roles.

Customer-focused attitude, patience, professional communication, ownership, coordination skills and ability to work in a fast-paced automobile dealership environment.