Service Advisor

JITO; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

A-Cars Mumbai is seeking a Service Advisor to be the bridge between our service team and customers. You will welcome clients, capture service requirements, and provide timely updates on progress and estimated completion.

You will coordinate diagnostics and repairs, manage vehicle pickups, verify warranty coverage, and communicate costs and timelines clearly. The role suits EntryLevel applicants eager to grow in a trusted, premium automotive service environment.

Qualifications

• Entry-level candidates welcome.
• Strong customer service mindset.
• Excellent communication skills.

Responsibilities

• Be the Customer's Champion: Serve as the first point of contact for customer queries, maintenance, and emergencies; provide timely updates on service progress and address concerns proactively; ensure interactions build trust and satisfaction.
• Drive Seamless Service Coordination: Manage appointments for diagnostics, repairs, and regular maintenance; oversee vehicle pick-up/drop-off logistics to minimize customer inconvenience.
• Handle Technical and Warranty Matters: Verify warranty coverage for reported issues and guide customers on options; communicate accurate cost and time estimates with service centers.
• Stay Organized with Documentation: Maintain detailed records of customer interactions, service progress, and resolutions; ensure timely delivery of invoices and updates on payment/delivery statuses.
• Commit to Excellence: Follow up with customers to ensure satisfaction and gather feedback; encourage positive online reviews; perform any other tasks as needed.

Job description

A Cars Mumbai Posted 1 day ago Updated 1 day ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

At A-Cars, we don't just maintain vehicles; we ensure every luxury car owner experiences care and service that matches the excellence of their vehicle. With over 30 years of expertise, we are the trusted partner for discerning car owners. Join us as a Service Advisor and become the bridge between impeccable service and customer satisfaction.

Responsibilities

• Be the Customer's Champion
  • Serve as the first point of contact for customer queries, maintenance, and emergencies.
  • Provide timely updates on service progress and address any concerns proactively.
  • Ensure every interaction builds trust and satisfaction.
• Drive Seamless Service Coordination
  • Manage appointments for diagnostics, repairs, and regular maintenance.
  • Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.
• Handle Technical and Warranty Matters
  • Verify warranty coverage for reported issues and guide customers on their options.
  • Communicate accurate cost and time estimates in collaboration with service centers.
• Stay Organized with Documentation
  • Maintain detailed records of customer interactions, service progress, and resolutions.
  • Ensure timely delivery of invoices and updates on payment and delivery statuses.
• Commit to Excellence
  • Follow up with customers to ensure satisfaction and gather valuable feedback.
  • Encourage positive online reviews, reinforcing A-Cars' reputation.
  • Any other work that the company feels you are fit to execute.