Assistant Manager- Customer Success

Mahindra Group; Mumbai; In loco; INR 1.000.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

Mahindra Group in Mumbai is seeking a Customer Success Manager (Auto Companion) to guide customers through vehicle selection, financing, and dealer offers. You will coordinate with authorized dealerships to secure best deals, address queries, and convert leads into sales, ensuring a seamless car-buying experience across channels.

The role emphasizes relationship management, proactive communication, and strong knowledge of automotive products, financing, and insurance, with a focus on delivering

Competenze

• Graduate in any stream.
• 2–5 years of experience in customer relationship management, automotive sales, concierge services, or consultative sales.
• Experience handling customer inquiries and sales conversion through telephonic and digital channels (WhatsApp, Email).
• Knowledge of automobile products, vehicle financing, insurance, and dealership operations is preferred.

Mansioni

• Engage with prospective customers to understand vehicle requirements, preferences, budget, and usage needs.
• Provide detailed information on vehicle specifications, pricing, warranties, and ownership benefits; build strong customer relationships.
• Manage inbound/outbound leads via calls, emails, chats and other channels; qualify leads and drive conversions.
• Liaise with dealerships to source pricing, discounts, promotions; coordinate appointments, inspections, test drives and purchase processes.
• Address customer concerns and questions promptly; ensure timely resolution of queries related to vehicle purchase, financing, insurance, delivery timelines, and services.

Conoscenze

Communication

Sales

Negotiation

Relationship building

Problem solving

Multi-tasking

Automotive passion

Formazione

Graduate

Descrizione del lavoro

Posted On 21 Oct 2026

End Date 05 Nov 2026

Required Experience NA

Basic Section

No. Of Openings 1

BAND Operational

Grade G8O2

Job Role Area Manager

Employment Type Permanent

Requisition Type New

Created By --

Organisational

Sector Mobility Service Sector

Business Unit Digital Platform

Sub Business Unit Digital Platform

Cost Centre 929700001

Country India

Zone West

State Maharashtra

Work Location Vikhroli

Job Description

Job Title: Customer Success Manager (Auto Companion)

Job Summary We are seeking a customer-focused and results-driven Customer Relationship Manager (CRM) to assist customers throughout their car-buying journey. The role involves providing guidance on vehicle options, features, pricing, financing options, and dealer offers, while ensuring a seamless and personalized experience. The incumbent will act as a trusted point of contact for customers, coordinate with dealerships to secure the best possible deals, address customer queries, and convert leads into successful vehicle sales, gets the best financing and insurance options for customers by working with our partners and creates a highly convenient vehicle buying experience for customers.

Customer Consultation & Relationship Management

• Engage with prospective customers to understand their vehicle requirements, preferences, budget, and usage needs.
• Provide detailed and accurate information on vehicle specifications, features, variants, pricing, warranties, and ownership benefits.
• Build strong customer relationships through proactive communication and personalized assistance.
• Act as a single point of contact throughout the vehicle purchase journey.

Sales Conversion & Lead Management

• Manage inbound and outbound customer leads through calls, emails, chats, and other digital channels.
• Qualify leads and recommend suitable vehicle options based on customer requirements.
• Drive sales conversions through effective consultation, objection handling, and follow-up.
• Maintain a healthy sales pipeline and consistently achieve conversion targets.

Dealership Coordination

• Liaise with authorized dealerships to source the best available pricing, discounts, exchange offers, and promotional schemes.
• Negotiate and coordinate with dealerships to ensure customers receive competitive and highest value-driven offers.
• Facilitate appointment scheduling, vehicle inspections, test drives, and purchase processes.

Customer Support & Query Resolution

• Address customer concerns, questions, and complaints promptly and professionally.
• Ensure timely resolution of all customer queries related to vehicle purchase, financing, insurance, delivery timelines, and dealership services.
• Maintain high levels of customer satisfaction throughout the engagement lifecycle.

Required Qualifications & Experience

• Graduate any stream
• 2-5 years of experience in customer relationship management, automotive sales, concierge services, or consultative sales.
• Experience in handling customer inquiries and sales conversion through telephonic and digital channels (WhatsApp, Email).
• Knowledge of automobile products, vehicle financing, insurance, and dealership operations is preferred.

Key Skills & Competencies

• Excellent verbal and written communication skills.
• Customer obsession - strong customer service and relationship-building abilities.
• Sales and negotiation skills.
• Problem-solving and conflict resolution capabilities.
• Ability to promptly manage multiple customer interactions simultaneously.
• High degree of agility and responsiveness to customers
• Passion for Automotive products