Service Advisor

JITO World; Mumbai; Sur place; INR 250 000 - 400 000; Plein temps

Résumé du poste

A-Cars Mumbai is seeking a Service Advisor to act as the bridge between our service team and discerning customers. You will handle inquiries, coordinate diagnostics and maintenance, verify warranty coverage, and communicate clear cost estimates with service centers.

As the frontline representative, you will maintain meticulous service records, manage invoices and delivery updates, and strive to ensure complete customer satisfaction and repeat business.

Responsabilités

• Be the Customer's Champion: serve as the first point of contact for customer queries, maintenance, and emergencies.
• Drive Seamless Service Coordination: manage appointments for diagnostics, repairs, and maintenance; oversee pickup/drop-off logistics.
• Handle Technical and Warranty Matters: verify warranty coverage and communicate cost/time estimates with service centers.
• Stay Organized with Documentation: maintain detailed records of customer interactions, service progress, and resolutions.
• Commit to Excellence: follow up with customers and encourage positive online reviews.

Description du poste

A Cars Mumbai Posted 1 day ago Updated 1 day ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

At A-Cars, we don't just maintain vehicles; we ensure every luxury car owner experiences care and service that matches the excellence of their vehicle. With over 30 years of expertise, we are the trusted partner for discerning car owners. Join us as a Service Advisor and become the bridge between impeccable service and customer satisfaction.

Responsibilities

• Be the Customer's Champion
  • Serve as the first point of contact for customer queries, maintenance, and emergencies.
  • Provide timely updates on service progress and address any concerns proactively.
  • Ensure every interaction builds trust and satisfaction.
• Drive Seamless Service Coordination
  • Manage appointments for diagnostics, repairs, and regular maintenance.
  • Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.
• Handle Technical and Warranty Matters
  • Verify warranty coverage for reported issues and guide customers on their options.
  • Communicate accurate cost and time estimates in collaboration with service centers.
• Stay Organized with Documentation
  • Maintain detailed records of customer interactions, service progress, and resolutions.
  • Ensure timely delivery of invoices and updates on payment and delivery statuses.
• Commit to Excellence
  • Follow up with customers to ensure satisfaction and gather valuable feedback.
  • Encourage positive online reviews, reinforcing A-Cars' reputation.
  • Any other work that the company feels you are fit to execute.