Senior System Support Executive

iMerit Technology; Tamil Nadu; On-site; INR 600,000 - 800,000; Full time

Job summary

iMerit Technology is seeking an IT Infrastructure Support professional to deliver end-user support for applications hosted on supported platforms. The role focuses on Windows server environments (Active Directory, DHCP, DNS, WSUS, WDS) and proactive IT operations activities.

The candidate will troubleshoot, resolve issues, and contribute to problem management while developing training materials and process improvements for efficient IT service delivery in a collaborative team setting.

Qualifications

• Experience with Windows Server including Active Directory, DHCP, DNS, WSUS, and WDS.
• Strong end-user support and incident management skills.
• Ability to work independently and in a team environment.
• Excellent interpersonal and communications skills.

Responsibilities

• Provide end-user IT support for applications on supported platforms.
• Troubleshoot and identify root causes; resolve issues in a timely manner.
• Assist in Problem Management by identifying recurring issues and suggesting permanent solutions.
• Introduce process improvements within IT Operations Support.
• Develop guides and conduct end-user training sessions.

Skills

Windows server administration

Active Directory

Troubleshooting

End-user support

Education

BE/B.Tech / MCA / MSc-IT or equivalent

CCNA / MCSA / N+ certifications a plus

Tools

Gsuite

Fortinet firewall

Bitdefender

BitLocker

Ivanti end point management

Group Policy

Job description

Position Summary

The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

Major Tasks, Responsibilities, and Key Accountabilities

• Need a high level of technical knowledge about Windows server including Active Directory,
  DHCP, DNS, WSUS, and WDS.


• Maintain overall ownership of employee’s technical issues & service ensuring that they receive resolution within a reasonable time frame.


• Interact with employees via chat to assist in troubleshooting, identify root cause, and provide technical support when needed.


• Assist in Problem Management by identifying recurring issues and recommending permanent solutions.


• Continuously seek process improvements within IT Operations Support


• Proactively host training sessions and develop guides to support end-user education


• Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and sharing.


• Assist Network and Systems Engineering /Solution teams with hands on support of network and server equipment


• Perform routine/scheduled audits of the computers.


• Patch Management and Vendor Management.


• Maintain IT inventory and asset configuration documentation.


• Ability to work independently and in a team environment.


• Workaround if incident cannot be resolved.


• Discusses issues with users and translates issues to determine appropriate technical solutions


• Demonstrates consistency and reliability.


• Excellent interpersonal and communications skills.


• Excellent time management, decision making and organizational skills.

Should have experience in –

• Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy.

Preferred Qualifications & Experience.

• 5-7 years of experience in IT Infrastructure.


• B. E, B. Tech, MCA, MSc-IT or equivalent degree.


• CCNA , MCSA or N+ certifications will a plus.


• Demonstrated effective verbal, written, and organizational skills.


• Strong troubleshooting and analytical skills.