Senior System Support Executive

iMerit Technology; Coimbatore District; On-site; INR 420,000 - 660,000; Full time

Job summary

iMerit Technology in Coimbatore is seeking an IT Operations Support specialist to deliver end-user support for applications across supported platforms, ensuring timely resolution and alignment with business objectives.

The role requires solid Windows server knowledge (Active Directory, DHCP, DNS, WSUS, WDS), strong troubleshooting and communication skills, and the ability to work independently or in a team while driving process improvements and knowledge sharing.

Qualifications

• Should have 5-7 years of experience in IT Infrastructure.
• Strong troubleshooting and analytical skills required.
• Excellent verbal, written, and organizational skills are a must.

Responsibilities

• Provide end-user support for applications hosted on supported platforms.
• Troubleshoot and resolve technical issues via chat or other channels.
• Assist in problem management by identifying recurring issues and recommending permanent solutions.
• Maintain IT inventory and asset configuration documentation.
• Develop technical documentation and guides for end-user education.
• Support network and server equipment with hands-on assistance.

Skills

Troubleshooting

Analytical skills

Interpersonal skills

Time management

Communication skills

Education

CCNA certification

MCSA certification

Network+ certification

Tools

Gsuite

Fortinet firewall

Bitdefender

BitLocker

Ivanti end point management

Group Policy

Job description

The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

Major Tasks, Responsibilities, and Key Accountabilities

• Need a high level of technical knowledge about Windows server including Active Directory, DHCP, DNS, WSUS, and WDS.
• Maintain overall ownership of employee’s technical issues & service ensuring that they receive resolution within a reasonable time frame.
• Interact with employees via chat to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Assist in Problem Management by identifying recurring issues and recommending permanent solutions.
• Continuously seek process improvements within IT Operations Support
• Proactively host training sessions and develop guides to support end-user education
• Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and sharing.
• Assist Network and Systems Engineering /Solution teams with hands on support of network and server equipment
• Perform routine/scheduled audits of the computers.
• Patch Management and Vendor Management.
• Maintain IT inventory and asset configuration documentation.
• Ability to work independently and in a team environment.
• Workaround if incident cannot be resolved.
• Discusses issues with users and translates issues to determine appropriate technical solutions
• Demonstrates consistency and reliability.
• Excellent interpersonal and communications skills.
• Excellent time management, decision making and organizational skills.

Should have experience in –

• Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy.

Preferred Qualifications & Experience

• 5-7 years of experience in IT Infrastructure.
• CCNA , MCSA or N+ certifications will a plus.
• Demonstrated effective verbal, written, and organizational skills.
• Strong troubleshooting and analytical skills.