Senior System Support Executive

iMerit Technology; Visakhapatnam; On-site; INR 400,000 - 650,000; Full time

Job summary

iMerit Technology is seeking an IT Support Specialist to deliver end-user assistance for applications hosted on supported platforms. You will own incidents related to Windows servers (AD, DHCP, DNS, WSUS, WDS) and collaborate with network and systems teams to resolve issues.

Ideal candidates have 5–7 years in IT infrastructure, plus certifications such as CCNA/MCSA/N+. You will train users, create guides, and maintain documentation while working in a collaborative team.

Qualifications

• Minimum relevant IT Infrastructure experience in a corporate environment.
• CCNA/MCSA/N+ certifications are a plus.
• Strong troubleshooting and analytical abilities required.
• Excellent verbal and written communication skills.

Responsibilities

• Provide end-user IT support for Windows servers including AD, DHCP, DNS, WSUS, and WDS.
• Own and resolve employee technical issues within defined SLAs.
• Troubleshoot via chat, identify root causes, and implement fixes.
• Assist with problem management by identifying recurring issues and proposing solutions.
• Develop and share guides to educate users and improve IT processes.
• Maintain IT inventory and documentation; support network/server equipment.
• Collaborate with network and systems teams to resolve incidents.

Skills

Troubleshooting

Verbal communication

Time management

Teamwork

Education

CCNA

MCSA

N+ certification

Tools

Group Policy

Ivanti end point management

Gsuite

Fortinet firewall

Bitdefender

Job description

The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

Major Tasks, Responsibilities, and Key Accountabilities

• Need a high level of technical knowledge about Windows server including Active Directory, DHCP, DNS, WSUS, and WDS.
• Maintain overall ownership of employee’s technical issues & service ensuring that they receive resolution within a reasonable time frame.
• Interact with employees via chat to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Assist in Problem Management by identifying recurring issues and recommending permanent solutions.
• Continuously seek process improvements within IT Operations Support
• Proactively host training sessions and develop guides to support end-user education
• Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and sharing.
• Assist Network and Systems Engineering /Solution teams with hands on support of network and server equipment
• Perform routine/scheduled audits of the computers.
• Patch Management and Vendor Management.
• Maintain IT inventory and asset configuration documentation.
• Ability to work independently and in a team environment.
• Workaround if incident cannot be resolved.
• Discusses issues with users and translates issues to determine appropriate technical solutions
• Demonstrates consistency and reliability.
• Excellent interpersonal and communications skills.
• Excellent time management, decision making and organizational skills.

Should have experience in –

• Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy.

Preferred Qualifications & Experience.

• 5-7 years of experience in IT Infrastructure.
• CCNA , MCSA or N+ certifications will a plus.
• Demonstrated effective verbal, written, and organizational skills.
• Strong troubleshooting and analytical skills.