IT Support Engineer

SHAZEB ICT COMPUTERS AND REQUISITES TRADING CO LLC; Chennai District, Bengaluru, Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

SHAZEB ICT COMPUTERS AND REQUISITES TRADING CO LLC is seeking an IT Support Specialist to manage desktop and server issues in a fast-paced corporate environment. You will diagnose hardware and software problems, support Windows and MAC desktops, administer AD/DC, DNS/DHCP, file/print servers, and security tooling, and ensure minimal downtime for end-users.

Qualifications include 2+ years in IT support, a Bachelor's in CS/IT, and certifications such as CompTIA A+, ITIL, or Azure Fundamentals.

Qualifications

• Good communication skills
• Knowledge of installing Windows OS, printers and software
• Installation and troubleshooting of MS Office 2013-2024
• Troubleshooting day-to-day issues on desktop network
• Strong troubleshooting and technical support skills
• Diagnose and troubleshoot hardware and software across platforms
• Hands-on experience with Active Directory Domain Controller
• Installing and configuring DNS/DHCP/File/Print/Backup/Antivirus servers
• Desktop support for Windows and macOS
• Knowledge of M365, Outlook, ActiveSync, mobile email settings
• Manage IT assets, inventory tracking, lifecycle management
• Provide timely support via phone, email, chat
• Document issues and resolutions in ticketing system
• Time Attendance, Access Control, CCTV configuration
• Knowledge of network security practices
• Excellent problem-solving and analytical skills
• Bachelor's degree in CS/IT or related field
• At least 2 years in IT support
• Certifications such as CompTIA A+, ITIL, Azure Fundamentals

Responsibilities

• Handle desktop and server issues and ensure minimal downtime
• Assist with Windows/MAC desktop support and software installation
• Manage AD/DC, DNS/DHCP, and file/print servers
• Provide IT asset management and lifecycle tracking
• Offer multi-channel end-user support (phone, email, chat)
• Document problems and resolutions in ticketing system
• Assist with security tooling and CCTV configuration

Skills

Communication skills

Windows OS installation

MS Office troubleshooting

Desktop/network troubleshooting

Technical support

Hardware & software troubleshooting

AD/DC setup

Server services

Desktop support (Windows & MAC)

M365/Outlook/ActiveSync

IT asset management

Ticketing/documentation

Time Attendance/Access Control/CCTV

Network security basics

Analytical/problem-solving

Bachelor's degree in CS/IT

Education

Bachelor's degree in Computer Science/IT

Certifications: CompTIA A+/ITIL/Azure Fundamentals

Job description

• Good Communication Skills
• Good Knowledge of installing windows OS printers and softwares
• Installation and trouble shooting of MS office 2013-24
• troubleshooting day to day issues on desktop network
• Possess strong Troubleshooting and Technical Support skills
• Diagnose and troubleshoot hardware and software issues across various platforms ensuring minimal downtime for end-users
• Good hands on experience on Active Directory Domain controller
• Installing and configuration of services like DC DNS DHCP File server Backup Server Print server and Antivirus server
• Desktop support Windows family and MAC computers
• Having a brief knowledge about M365 Mail clients Outlook ActiveSync Mobile Email Settings
• Manage and maintain IT assets including inventory tracking and lifecycle management of equipment to optimize resource utilization
• Provide timely support through various channels including phone email and chat ensuring a seamless user experience
• Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting
• Time Attendance Access Control CCTV Configuration and SetupKnowledge of Network Security practices and protocols
• Excellent problem-solving and analytical skills
• Bachelor's degree in Computer Science, Information Technology, or a related field, demonstrating a solid educational foundation in IT.
• At least 2 years of hands-on experience in an IT support role, showcasing the ability to handle a variety of technical challenges.
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals, proving a commitment to professional development.
• Experience in a fast-paced environment, preferably in a corporate or tech-driven industry, indicating adaptability and resilience.