Senior System Support Executive

iMerit Technology; Pune District; On-site; INR 550,000 - 750,000; Full time

Job summary

iMerit Technology seeks an IT Infrastructure Support specialist to deliver end-user assistance across multiple applications and platforms. The role emphasizes timely issue resolution, incident handling via chat, and contributing to problem management and training initiatives.

You will develop knowledge base content, maintain asset records, and collaborate with network and systems teams to ensure smooth IT operations.

Qualifications

• 5-7 years of experience in IT Infrastructure.
• B.E./B.Tech/MCA/MSc-IT or equivalent degree.
• CCNA, MCSA or N+ certifications will be a plus.
• Demonstrated effective verbal, written, and organizational skills.
• Strong troubleshooting and analytical skills.

Responsibilities

• Deliver support to end users for various applications hosted on supported platforms.
• Interact with employees via chat to troubleshoot and resolve technical issues.
• Assist in Problem Management by identifying recurring issues and recommending solutions.
• Develop technical documentation and guides for end-user education.
• Host training sessions and contribute to IT operations improvements.
• Maintain IT inventory and asset configuration documentation.

Tools

Gsuite

Fortinet firewall

Bitdefender

Bit locker

Ivanti end point management

Group Policy

Job description

Position Summary

The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

Major Tasks, Responsibilities, and Key Accountabilities

• Need a high level of technical knowledge about Windows server including Active Directory,
  DHCP, DNS, WSUS, and WDS.


• Maintain overall ownership of employee’s technical issues & service ensuring that they receive resolution within a reasonable time frame.


• Interact with employees via chat to assist in troubleshooting, identify root cause, and provide technical support when needed.


• Assist in Problem Management by identifying recurring issues and recommending permanent solutions.


• Continuously seek process improvements within IT Operations Support


• Proactively host training sessions and develop guides to support end-user education


• Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and sharing.


• Assist Network and Systems Engineering /Solution teams with hands on support of network and server equipment


• Perform routine/scheduled audits of the computers.


• Patch Management and Vendor Management.


• Maintain IT inventory and asset configuration documentation.


• Ability to work independently and in a team environment.


• Workaround if incident cannot be resolved.


• Discusses issues with users and translates issues to determine appropriate technical solutions


• Demonstrates consistency and reliability.


• Excellent interpersonal and communications skills.


• Excellent time management, decision making and organizational skills.

Should have experience in –

• Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy.

Preferred Qualifications & Experience.

• 5-7 years of experience in IT Infrastructure.


• B. E, B. Tech, MCA, MSc-IT or equivalent degree.


• CCNA , MCSA or N+ certifications will a plus.


• Demonstrated effective verbal, written, and organizational skills.


• Strong troubleshooting and analytical skills.