Senior Staff Engineer, ServiceNow(CMDB,ITAM,SAM)

Nagarro; India; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Nagarro in India is seeking a Senior ServiceNow professional with 7+ years experience to lead ITAM, ITAM, HAM, and SAM implementations. The candidate will design and deliver integrations, configure applications, and translate business needs into technical solutions.

You will work across global locations in a dynamic, non-hierarchical culture, collaborating with cross-functional teams and ensuring quality delivery through testing and best practices.

Qualifications

• 7+ years of experience in ServiceNow implementations.
• Hands-on experience in designing and implementing ServiceNow integrations.
• Experience in ServiceNow Asset Management processes and best practices.
• Experience in ITOM or CSM along with ITIL knowledge.
• ServiceNow SPM certification is mandatory.
• Strong understanding of ITAM, HAM, SAM, and ITSM modules.
• Ability to translate business requirements into technical solutions.
• Experience in developing and implementing technical solutions and performing integration testing.
• Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to work in a global delivery environment.

Responsibilities

• Work with the ServiceNow team to implement ServiceNow solutions across global locations.
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM.
• Design, develop, and implement ServiceNow integrations.
• Understand business needs and align them with standardized processes and solution design.
• Develop and implement technical solutions on the ServiceNow platform.
• Perform component integration testing and ensure quality delivery.
• Configure and customize ServiceNow applications based on business requirements.
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives.
• Participate in design reviews, code reviews, and provide technical recommendations.

Skills

ServiceNow ITAM

ServiceNow HAM

ServiceNow SAM

ServiceNow ITSM

Integrations

ITOM

CSM

ITIL knowledge

ServiceNow scripting

Business Rules

Client Scripts

UI Policies

UI Actions

Jelly Scripting

AngularJS

Stakeholder management

Global delivery

Education

Bachelor's or Master’s in Computer Science/IT

Tools

ServiceNow Platform

Job description

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Company Description

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Experience - 7+ years
• Strong experience in ServiceNow ITAM, HAM, SAM, ITSM, and Integrations
• Hands-on experience in designing and implementing ServiceNow integrations
• Experience in ServiceNow Asset Management processes and best practices
• Experience in other modules like ITOM or CSM along with ITIL knowledge
• ServiceNow SPM certification is mandatory
• Strong understanding of ITAM, HAM, SAM, and ITSM modules
• Ability to translate business requirements into technical solutions
• Experience in developing and implementing technical solutions and performing integration testing
• Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work in a global delivery environment

RESPONSIBILITIES

• Work with the ServiceNow team to implement ServiceNow solutions across global locations
• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
• Design, develop, and implement ServiceNow integrations
• Understand business needs and align them with standardized processes and solution design
• Develop and implement technical solutions on the ServiceNow platform
• Perform component integration testing and ensure quality delivery
• Configure and customize ServiceNow applications based on business requirements
• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
• Collaborate with cross-functional teams to ensure successful project delivery
• Troubleshoot and resolve technical issues on the ServiceNow platform
• Ensure adherence to ServiceNow best practices and continuous improvement initiatives
• Participate in design reviews, code reviews, and provide technical recommendations

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field