ServiceNow Developer

Ares Management; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Ares Management is seeking an experienced ServiceNow Developer II to design, develop, and support enterprise ServiceNow solutions. You will work across ITSM, Employee Center, SOW, CMDB, and integrations to deliver scalable, secure platforms aligned with best practices.

The role requires 7+ years of hands-on ServiceNow development, strong JavaScript skills, and experience with Flow Designer, IntegrationHub, REST/SOAP, MID Server, and related technologies.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or related discipline.
• 7+ years of hands-on ServiceNow development in enterprise settings.
• Strong experience with ITSM modules: Incident, Problem, Change, Request, Asset Management, CMDB, Service Catalog.
• Proficiency with JavaScript and ServiceNow scripting; experience with Employee Center, SOW, UI Builder.
• Experience with REST, SOAP, IntegrationHub, MID Server, LDAP/AD, SSO, and automation tooling.

Responsibilities

• Design, develop, configure, and maintain scalable ServiceNow solutions following best practices.
• Collaborate with architects, admins, developers, and stakeholders; mentor juniors as needed.
• Lead integrations, automation, and ITOM activities including CMDB, Discovery, and Service Mapping.
• Support upgrades, patches, and release activities; ensure performance and security.

Skills

ServiceNow

JavaScript

ITSM

Flow Designer

IntegrationHub

REST APIs

SOW

Agent Workspace

UI Builder

CMDB

Education

Bachelor's or Master's in Computer Science/Information Systems/Engineering

Tools

MID Server

LDAP/AD

SOAP

Git/Source Control

Jenkins

Job description

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

We are seeking an experienced ServiceNow Developer II with 7+ years of hands-on ServiceNow development experience to design, develop, enhance, and support enterprise ServiceNow solutions. The ideal candidate possesses deep expertise across ServiceNow platform development, ITSM, Employee Center, Service Operations Workspace (SOW), CMDB, Discovery, integrations, and automation. This role partners with architects, administrators, business stakeholders, and cross-functional teams to deliver scalable, secure, and maintainable solutions aligned with ServiceNow best practices.

Primary Functions & Essential Responsibilities

ServiceNow Platform Development

Design, develop, configure, and maintain scalable ServiceNow solutions using platform best practices. Develop and customize Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Scheduled Jobs, Flow Designer, IntegrationHub solutions, Service Catalog components, Record Producers, Catalog Client Scripts, Catalog UI Policies, and custom scoped applications using JavaScript. Develop solutions utilizing JavaScript, HTML, CSS, AngularJS, Jelly, XML, and Web Services while ensuring code quality, security, performance, and maintainability.

Employee Experience & Workspace Solutions

Design, develop, and maintain Employee Center solutions including portals, widgets, taxonomy, knowledge integrations, and employee self-service experiences. Develop and support Service Operations Workspace (SOW), Agent Workspace, and UI Builder experiences. Enhance Service Portal themes, widgets, UI Scripts, and user interface components.

Integrations & Automation

Design, develop, and maintain integrations using REST APIs, Scripted REST APIs, SOAP Web Services, IntegrationHub, MID Servers, LDAP/Active Directory, SSO, PowerShell, Jenkins, and third-party enterprise applications. Develop inbound email actions, email parsing, automated ticket creation, and workflow automation. Identify opportunities to improve and automate ITSM processes including Incident, Problem, Change, Request, Asset Management, CMDB, and Service Catalog.

CMDB, Discovery & ITOM

Implement and maintain CMDB, Discovery, Service Mapping, and CSDM-aligned solutions. Support Discovery across infrastructure, network, cloud, database, and custom application asset classes while ensuring CMDB health, governance, and data quality.

Platform Support & Release Management

Support platform configuration, monitoring, security, performance tuning, and instance maintenance. Troubleshoot production and non-production issues, perform root cause analysis, and implement corrective actions. Participate in ServiceNow upgrades, patches, family releases, and release activities including system testing, integration testing, UAT, deployment validation, and production support.

Solution Delivery & Collaboration

Analyze business requirements and translate them into scalable technical solutions. Estimate development effort, develop proof-of-concept solutions, participate in code reviews, and promote reusable design patterns and development best practices. Collaborate with architects, administrators, developers, analysts, and business stakeholders. Mentor junior developers when needed and prepare technical documentation, solution designs, implementation guides, and operational runbooks.

Required Qualifications

Education

Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience.

Experience

• 7+ years of hands-on ServiceNow development experience in enterprise environments.
• Strong experience with ITSM modules including Incident, Problem, Change, Request, Asset Management, CMDB, and Service Catalog.
• Extensive experience with JavaScript and ServiceNow platform scripting.
• Experience with Employee Center / Employee Center Pro, Service Portal, Widgets, Taxonomy, and Knowledge integrations.
• Experience with Service Operations Workspace (SOW), Agent Workspace, and UI Builder.
• Experience developing Flow Designer and IntegrationHub solutions.
• Experience implementing CMDB, Discovery, Service Mapping, and CSDM.
• Experience configuring MID Servers, LDAP/Active Directory, SSO, REST APIs, Scripted REST APIs, SOAP, inbound email actions, and third-party integrations.
• Experience using PowerShell and Jenkins to support enterprise automation and integration scenarios.
• Experience with Git/Source Control, update sets, application repository, and ServiceNow development best practices.
• Strong troubleshooting, debugging, performance optimization, and root cause analysis skills.
• Experience participating in Agile/Scrum projects and the full SDLC.

Technical Skills

ServiceNow Platform Development; JavaScript/Glide API; Business Rules; Client Scripts; Script Includes; UI Policies; UI Actions; ACLs; Flow Designer; IntegrationHub; Employee Center; Employee Center Pro; Service Operations Workspace; Agent Workspace; UI Builder; Service Portal; REST APIs; Scripted REST APIs; SOAP; MID Server; LDAP/Active Directory; SSO; PowerShell; Jenkins; Git/Source Control; JSON; XML; HTML; CSS; AngularJS; Jelly; CMDB; Discovery; Service Mapping; CSDM.

Soft Skills

Excellent verbal and written communication skills; strong analytical and problem-solving abilities; ability to translate business requirements into scalable technical solutions; strong collaboration and stakeholder management skills; ownership mindset with attention to detail; ability to mentor junior developers; excellent documentation skills; ability to manage multiple priorities in a fast-paced environment; commitment to continuous learning and ServiceNow platform best practices.

Certifications

Required: ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD) is strongly preferred. Additional ServiceNow certifications are considered a significant advantage.

Reporting Relationships

Manager, Process Automation COE