Associate ServiceNow

Publicis Groupe; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Additional ServiceNow certifications

Exposure to ServiceNow licensing

Job summary

Publicis Re:Sources, part of Publicis Groupe, in Gurugram, India, seeks a ServiceNow Developer with 5+ years’ experience across ITSM/CSM, ITIL processes and integrations. You will design, develop, and maintain ServiceNow solutions, implementing Incident, Change, CMDB and related modules while scripting in JavaScript, REST/SOAP, and UI tooling.

Role involves administration, app development, maintenance, and technical support, with a strong emphasis on documentation and cross-team collaboration.

Qualifications

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
• The Service Now Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Responsibilities

• Develop and own technical solutions on the ServiceNow ITSM/CSM module
• Provide administration, application development, maintenance, and technical support
• Write scripts, business rules, UI policies, data policies, REST/SOAP integrations and data imports
• Create or modify ITSM toolset components and ensure ITIL processes are implemented
• Communicate clearly and maintain comprehensive documentation
• Collaborate with cross-functional teams to implement scalable ServiceNow solutions

Skills

ITIL

ITSM

CSM

CMDB

JavaScript

REST API

UI

Angular

Education

IT Degree or relevant tertiary education in Computer Science

Tools

ServiceNow

Angular

Job description

Company description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Overview

Role Summary:

Minimum of 5 years’ experience across ServiceNow Design and Development.

Skills – ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

1. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

2. Practical experience in the creation or modification of the relevant ITSM toolset components

3. Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map

4. The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support

5. Communication & Documentation

6. Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Qualifications

Qualifications & Certifications:

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.

Additional information

Bonus Points:

• Additional ServiceNow certifications, including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing