Systems Architect - ServiceNow

Glidewell Dental; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Glidewell Dental seeks an experienced ServiceNow subject matter resource to lead end‑to‑end development, testing, and support of the ServiceNow platform across ITSM, HAM, SAM, ITOM, and CMDB. You will design, develop, integrate, and customize solutions that align with business needs, configure workflows, monitor performance, and drive data‑driven improvements.

Responsibilities include defining test cases, conducting UAT, leading upgrade validation, collaborating with stakeholders, translating

Qualifications

• Bachelor's degree in Computer Science, Information Technology or relevant field.
• 10+ years of relevant experience in end-to-end product development on ServiceNow platform.
• 6+ years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise.
• Ability to translate customer needs into technical product requirements.
• Ability to create and execute a strategic vision and roadmap for ServiceNow solutions.
• Experience in pre- and post-deployment validation processes.

Responsibilities

• Serves as a subject matter resource (SMR) on ServiceNow ITSM, HAM, SAM, ITOM, CMDB, and related systems to lead the development, testing, requirement gathering, and ongoing support of the ServiceNow platform.
• Designs, develops, integrates, and customizes ServiceNow solutions, ensuring alignment with business needs.
• Configures out-of-the-box workflows and creates/maintains custom workflows for enhanced process automation.
• Monitors platform performance, manages incident queues, and applies data‑driven decisions to optimize system functionality and user experience.
• Defines use/test cases and carries out user acceptance testing (UAT) for new feature releases and bug fixes.
• Leads pre‑ and post‑upgrade testing and validation to ensure seamless system performance and compliance.
• Collaborates with business and IT stakeholders to gather input for ServiceNow configuration, implementation, and ongoing support.
• Translates functional and technical requirements from internal teams into well‑aligned ServiceNow development activities.
• Supports the creation and maintenance of technical documentation, platform architecture, and feature roadmaps.
• Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
• Performs data load, mapping, and transformation of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
• Assesses new releases and provides direction regarding adoption of new features.
• Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
• Facilitates cross‑discipline awareness including cross‑training and engagement in processes, gathering service‑related data, creating dashboards and participating in performance improvement initiatives.
• Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Performs other related duties and projects as business needs require at direction of management.

Skills

ServiceNow

ITSM

HAM

SAM

Data analysis

Dashboarding

UAT

Stakeholder collaboration

Integration development

Documentation

Education

Bachelor’s Degree in CS/IT

10+ years ServiceNow experience

6+ years admin/config/development

Tools

ServiceNow platform

Microsoft Endpoint Configuration Manager

Job description

Essential Functions

• Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems to lead the development, testing, requirement gathering, and ongoing support of the ServiceNow platform.
• Designs, develops, integrates, and customizes ServiceNow solutions, ensuring alignment with business needs.
• Configures out-of-the-box workflows and creates/maintains custom workflows for enhanced process automation.
• Monitors platform performance, manages incident queues, and applies data‑driven decisions to optimize system functionality and user experience.
• Defines use/test cases and carries out user acceptance testing (UAT) for new feature releases and bug fixes.
• Leads pre‑ and post‑upgrade testing and validation to ensure seamless system performance and compliance.
• Collaborates with business and IT stakeholders to gather input for ServiceNow configuration, implementation, and ongoing support.
• Translates functional and technical requirements from internal teams into well‑aligned ServiceNow development activities.
• Supports the creation and maintenance of technical documentation, platform architecture, and feature roadmaps.
• Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
• Performs data load, mapping, and transformation of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
• Assesses new releases and provides direction regarding adoption of new features.
• Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
• Facilitates cross‑discipline awareness including cross‑training and engagement in processes, gathering service‑related data, creating dashboards and participating in performance improvement initiatives.
• Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• Bachelor’s Degree in Computer Science, Information Technology or relevant field.
• Minimum ten (10) years of relevant experience in end‑to‑end product development on ServiceNow platform.
• Minimum six (6) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization.
• Experience in the following, required:
  • Ability to translate customer needs into technical product requirements.
  • Ability to create and execute a strategic vision and roadmap for ServiceNow solutions.
  • Experience in pre‑ and post‑deployment validation processes.