Senior Software Development Engineer - R01571405

Lever, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Brillio seeks a Senior Software Development Engineer with 2–4 years of Salesforce DevOps expertise to design and build Agentforce agents within Sales and Service Cloud workflows. You will create orchestrator agents for multi-agent coordination and headless agents for API-driven integrations.

Responsibilities include MCP client/server configuration, RAG pipelines with Salesforce Data Cloud, and delivering reusable accelerator templates for client demos.

Qualifications

• Hands-on Salesforce DevOps experience with Sales Cloud, Service Cloud, and Agentforce.
• Proficiency in Apex, Lightning Web Components, Git, VS Code, and Data Loader.
• Familiarity with Salesforce DevOps tools like Copado, Flossum, Gearset, Autorabit.

Responsibilities

• Design and build reusable Agentforce agents within Sales/Service Cloud workflows.
• Develop Orchestrator agents for multi-agent coordination across domains.
• Create headless agents for API-channel-agnostic invocation.
• Implement Agent-to-Agent protocol integrations across systems.
• Configure Model Context Protocol (MCP) clients/servers to extend agent capabilities.
• Develop Retrieval-Augmented Generation pipelines using Salesforce Data Cloud.
• Package agents as reusable accelerators for client demos.
• Build custom Apex actions, Flows, and Invocable Actions.
• Collaborate with architects to translate use cases into demo-ready solutions.
• Maintain documentation, demo scripts, and setup guides.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agentforce development

Apex

Lightning Web Components

Git

VS Code

Data Loader

Salesforce CLI (Sfdx)

Tools

Copado

Flossum

Gearset

Autorabit

Job description

Senior Software Development Engineer

Job requirements

Experience Range:

With at least 2 to 4 years of experience in Salesforce DevOps, including hands-on expertise in Sales Cloud, Service Cloud, and Agentforce development

Key Responsibilities:

• Design and build reusable Agentforce agents, including topics, actions, and prompt templates, to address common industry use cases and integrate within Sales and Service Cloud workflows
• Develop Orchestrator agents for multi-agent coordination and complex workflow handoffs across domains such as retail, BFSI, healthcare, and manufacturing
• Create headless agents for API and channel-agnostic invocation to enable integration beyond standard Salesforce UI environments
• Implement Agent-to-Agent protocol integrations to facilitate inter-agent communication across systems and vendors
• Configure Model Context Protocol (MCP) clients and servers to extend agent capabilities with external tools and data sources
• Develop Retrieval-Augmented Generation (RAG) pipelines using Salesforce Data Cloud, including Data Graphs, DLOs/DMOs, and vector search, to ensure accurate agent responses
• Package agents as reusable, configurable accelerators that are templated, parameterized, and easily adapted for diverse client demonstrations
• Build custom Apex actions, Flows, and Invocable Actions to extend agent capabilities
• Collaborate with architects and practice leads to translate industry-specific use cases into demo-ready agent solutions
• Maintain documentation, demo scripts, and setup guides to support accelerator reusability

Required Skills:

• Salesforce Sales Cloud (lead and opportunity management, forecasting, sales process automation)
• Salesforce Service Cloud (case management, Omni-Channel, Service Console, Knowledge)
• Agentforce development (building agents, Subagents, Actions, Prompt Builder, Agent Builder)
• Apex (triggers, asynchronous processing, component design, integrations)
• Lightning Web Components (LWC) (wire adapters, custom component development)
• Git version control
• VS Code for Salesforce development
• Data Loader for data migration and manipulation
• Salesforce DevOps tools (Copado, Flossum, Gearset, Autorabit)
• Salesforce CLI (Sfdx) for development and deployment

Preferred Skills:

• Agentforce metadata (GenAiPlannerBundle, GenAiPlugin, GenAiFunction)
• Multi-agent orchestration patterns
• Agentic frameworks (LangGraph, Google ADK, or similar)
• A2A protocol and MCP client/server roles
• Salesforce Administration (security model, flows, data model design)
• Salesforce Data Cloud features (DLOs, DMOs, Identity Resolution, Calculated Insights)
• Prompt engineering and LLM behavior tuning

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Salesforce Certified Platform Developer I or II
• Salesforce Certified DevOps Engineer

Additional Information:

FRF for Salesforce Developer candidate.