Senior Software Development Engineer - R01571405

Brillio 2; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Brillio 2 is seeking a Senior Software Development Engineer with 2–4 years of Salesforce DevOps experience. You will design and build Agentforce agents, orchestrate multi-agent workflows, and create headless agents to integrate with Sales and Service Cloud environments.

The role requires hands-on Apex, LWC, and Salesforce DevOps tool experience, plus capability to implement RAG pipelines and MCP client/server configurations for extended data access and tooling.

Qualifications

• 2–4 years of experience in Salesforce DevOps
• Experience with Sales Cloud and Service Cloud implementations
• Hands-on Agentforce development experience
• Proficient in Apex, LWC, and integration patterns
• Familiar with Salesforce DevOps tools (Copado, Flossum, Gearset, Autorabit)
• Proficient using Salesforce CLI (SFDX) and VS Code
• Experience building multi-agent and data integration pipelines
• Knowledge of RAG pipelines and Data Cloud concepts
• Certifications in Salesforce are a plus

Responsibilities

• Design and build Agentforce agents for Sales/Service Cloud workflows
• Develop Orchestrator agents for multi-agent coordination
• Create headless agents for API/integration use
• Implement Agent-to-Agent protocol integrations
• Configure MCP clients/servers for extended capabilities
• Develop Retrieval-Augmented Generation pipelines in Salesforce Data Cloud
• Package agents as reusable accelerators for demos
• Build custom Apex actions, Flows, and Invocable Actions
• Collaborate with architects to translate use cases into demos
• Maintain docs, scripts, and setup guides for accelerators

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agentforce development

Apex

Lightning Web Components

Git

VS Code

Data Loader

Salesforce DevOps tools

Salesforce CLI (SFDX)

Education

Bachelor's degree in Computer Science or IT

Salesforce Platform Developer I

Salesforce Platform Developer II

Salesforce DevOps Engineer

Tools

Copado

Flossum

Gearset

Autorabit

Salesforce CLI (SFDX)

Job description

Senior Software Development Engineer

Experience Range: With at least 2 to 4 years of experience in Salesforce DevOps, including hands‑on expertise in Sales Cloud, Service Cloud, and Agentforce development.

Key Responsibilities

• Design and build reusable Agentforce agents, including topics, actions, and prompt templates, to address common industry use cases and integrate within Sales and Service Cloud workflows
• Develop Orchestrator agents for multi-agent coordination and complex workflow handoffs across domains such as retail, BFSI, healthcare, and manufacturing
• Create headless agents for API and channel-agnostic invocation to enable integration beyond standard Salesforce UI environments
• Implement Agent-to-Agent protocol integrations to facilitate inter-agent communication across systems and vendors
• Configure Model Context Protocol (MCP) clients and servers to extend agent capabilities with external tools and data sources
• Develop Retrieval-Augmented Generation (RAG) pipelines using Salesforce Data Cloud, including Data Graphs, DLOs/DMOs, and vector search, to ensure accurate agent responses
• Package agents as reusable, configurable accelerators that are templated, parameterized, and easily adapted for diverse client demonstrations
• Build custom Apex actions, Flows, and Invocable Actions to extend agent capabilities
• Collaborate with architects and practice leads to translate industry-specific use cases into demo-ready agent solutions
• Maintain documentation, demo scripts, and setup guides to support accelerator reusability

Required Skills

• Salesforce Sales Cloud (lead and opportunity management, forecasting, sales process automation)
• Salesforce Service Cloud (case management, Omni-Channel, Service Console, Knowledge)
• Agentforce development (building agents, Subagents, Actions, Prompt Builder, Agent Builder)
• Apex (triggers, asynchronous processing, component design, integrations)
• Lightning Web Components (LWC) (wire adapters, custom component development)
• Git version control
• VS Code for Salesforce development
• Data Loader for data migration and manipulation
• Salesforce DevOps tools (Copado, Flossum, Gearset, Autorabit)
• Salesforce CLI (Sfdx) for development and deployment

Preferred Skills

• Agentforce metadata (GenAiPlannerBundle, GenAiPlugin, GenAiFunction)
• Multi-agent orchestration patterns
• Agentic frameworks (LangGraph, Google ADK, or similar)
• A2A protocol and MCP client/server roles
• Salesforce Administration (security model, flows, data model design)
• Salesforce Data Cloud features (DLOs, DMOs, Identity Resolution, Calculated Insights)
• Prompt engineering and LLM behavior tuning

Desired Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Salesforce Certified Platform Developer I or II
• Salesforce Certified DevOps Engineer

Additional Information: FRF for Salesforce Developer candidate.