Senior Service Engineer - Robotics

JAC Recruitment; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

JAC Recruitment is seeking a Senior Service Engineer - Robotics to install, commission, maintain, and troubleshoot semiconductor equipment at customer sites across India. The role emphasizes reliability, rapid fault resolution, and customer satisfaction, with extensive travel required.

You will work with regional and global technical teams, preparing technical reports and supporting customer training while following safety and quality standards.

Qualifications

• Strong troubleshooting and fault-finding capabilities.
• Ability to read electrical schematics and mechanical drawings.
• Excellent analytical thinking and problem-solving skills.
• Strong customer service, stakeholder management and relationship-building abilities.
• Able to work independently with minimal supervision while managing multiple priorities.
• Effective communication and coordination skills.
• Proficiency in preparing technical reports and maintenance documentation.
• Willingness to travel extensively across India for installation and support.

Responsibilities

• Install, commission, maintain, and troubleshoot semiconductor equipment at customer sites.
• Perform preventive and corrective maintenance to ensure optimal performance and reliability.
• Diagnose equipment failures and implement corrective actions to minimise downtime.
• Provide onsite technical support and collaborate with internal teams to maximise uptime.
• Monitor equipment performance and recommend improvements for productivity and reliability.
• Maintain service records and documentation; support customer training on operation and maintenance.
• Escalate critical issues to regional/global teams when required.

Skills

Troubleshooting

Fault-finding

Electrical schematics

Mechanical drawings

Analytical thinking

Customer service

Stakeholder management

Independent working

Communication

Technical reporting

Travel readiness

Job description

The Senior Service Engineer - Robotics role provides onsite installation, commissioning, maintenance, and technical support for semiconductor equipment at customer facilities. The position focuses on equipment reliability, rapid fault resolution, customer satisfaction, and close collaboration with regional and global technical teams. Extensive travel across India is required.

Responsibilities

• Install, commission, maintain, and troubleshoot semiconductor equipment at customer sites

• Perform preventive and corrective maintenance to ensure optimal equipment performance and reliability

• Diagnose equipment failures, conduct root cause analyses, and implement effective corrective actions to minimise downtime

• Provide prompt onsite technical support and work with customers, area managers, and internal teams to maximise equipment uptime and resolve technical issues

• Monitor equipment performance and recommend improvements to productivity, reliability, and operational efficiency

• Maintain accurate service records, maintenance logs, technical reports, and related documentation, and support customer training on equipment operation, maintenance, and best practices

• Follow company safety policies, quality standards, and customer-specific protocols while maintaining strong customer relationships and escalating critical issues to regional and global support teams when required

Requirements

• Strong troubleshooting, diagnostic, and fault-finding capabilities

• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation

• Excellent analytical thinking and problem-solving skills

• Strong customer service, stakeholder management, and relationship-building abilities

• Ability to work independently with minimal supervision while managing multiple priorities

• Effective communication, coordination, and interpersonal skills

• Proficiency in preparing technical reports and maintaining service documentation

• Willingness to travel extensively across India for installation, commissioning, maintenance, and customer support activities

• Ability to work professionally in customer-facing environments and maintain high service standards

• Previous experience with semiconductor equipment, industrial machinery, automation systems, or related technical service environments would be an advantage

About the company

A global company in the industrial technology sector that provides robotics, automation, and semiconductor manufacturing equipment. The organisation supports customers with technical solutions and services that enhance production efficiency.