Service Engineer

Tonbo Imaging; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Tonbo Imaging in Bengaluru, India, is seeking a Field Service Engineer to handle on-site support, diagnose product issues, and perform repairs and preventive maintenance. The role requires extensive travel across India (~70%).

You will coordinate with internal teams, prepare technical reports, and train customers as needed. Ideal candidates will have hands-on experience with electronics/repair tools, strong troubleshooting and customer-handling skills, and proficiency in MS Office.

Qualifications

• Strong troubleshooting and analytical skills.
• Hands-on experience with electronics/electrical/mechanical systems.
• Knowledge of diagnostic, assembly, repair and maintenance tools.
• Good communication and customer-handling skills.
• Proficiency in MS Office.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Handle customer technical queries and provide on-site support.
• Diagnose and troubleshoot product issues and failures.
• Repair and refurbish PCBs, batteries, adapters/chargers, OLEDs and detectors.
• Perform system-level testing and validation.
• Installation, commissioning, preventive maintenance and troubleshooting at customer sites.
• Prepare technical reports and maintain service documentation.
• Coordinate with internal teams for timely issue resolution.
• Provide technical training/refresher training to customers when required.

Skills

Troubleshooting

Electronics

Mechanical systems

Diagnostic tools

Customer handling

MS Office

Attention to detail

Tools

Diagnostic tools

Repair tools

Job description

Travel: Willingness to travel extensively (~70%) across India

Key Responsibilities

• Handle customer technical queries and provide on-site support
• Diagnose and troubleshoot product issues and failures
• Repair and refurbish PCBs, batteries, adapters/chargers, OLEDs and detectors
• Perform system-level testing and validation
• Installation, commissioning, preventive maintenance and troubleshooting at customer sites
• Prepare technical reports and maintain service documentation
• Coordinate with internal teams for timely issue resolution
• Provide technical training/refresher training to customers when required

Required Skills

• Strong troubleshooting and analytical skills
• Hands-on experience with electronics/electrical/mechanical systems
• Knowledge of diagnostic, assembly, repair and maintenance tools
• Good communication and customer-handling skills
• Proficiency in MS Office
• Strong attention to detail and problem-solving ability