After Sales and Service Engineer

Cleanstar Machines; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Cleanstar Machines is seeking a field service professional to install and commission industrial cleaning machines at customer locations across India. You will perform preventive and breakdown maintenance, diagnose mechanical and electrical issues, and train customers on operation and safety.

Responsibilities include inspections, service reports, spare parts coordination, quotations, and warranty support, with travel as required to ensure high service standards and strong customer relationships.

Qualifications

• Experience diagnosing mechanical and electrical issues.
• Ability to read engineering drawings and electrical diagrams.
• Willingness to travel across India.

Responsibilities

• Install and commission industrial cleaning machines at customer locations.
• Carry out preventive and breakdown maintenance.
• Diagnose and troubleshoot mechanical and electrical issues.
• Attend customer service calls and resolve complaints within the committed timeline.
• Conduct machine inspections and submit detailed service reports.
• Train customers on machine operation, maintenance, and safety procedures.
• Coordinate with Production, Design, and Spare Parts for service requirements.
• Identify spare parts and prepare service quotations when needed.
• Maintain service records, AMC schedules, and customer history.
• Support warranty claims and machine performance improvements.
• Travel to customer sites across India as required.
• Maintain professional relationships with customers and ensure high service standards.

Skills

Mechanical systems

Electrical systems

Troubleshooting

Reading drawings/diagrams

PLC/Automation awareness

MS Office

Customer handling

Travel readiness

Tools

MS Office - Excel/Word

Job description

Role & responsibilities

• Install and commission industrial cleaning machines at customer locations.
• Carry out preventive and breakdown maintenance.
• Diagnose and troubleshoot mechanical and electrical issues.
• Attend customer service calls and resolve complaints within the committed timeline.
• Conduct machine inspections and submit detailed service reports.
• Train customers on machine operation, maintenance, and safety procedures.
• Coordinate with the Production, Design, and Spare Parts departments for service requirements.
• Identify spare parts required and prepare service quotations when needed.
• Maintain service records, AMC schedules, and customer history.
• Support warranty claims and machine performance improvements.
• Travel to customer sites across India as required.
• Maintain professional relationships with customers and ensure high service standards.

Technical Skills

• Knowledge of mechanical and electrical systems.
• Ability to troubleshoot industrial machines.
• Understanding of motors, pumps, control panels, sensors, and pneumatic systems.
• Ability to read engineering drawings and electrical diagrams.
• Basic knowledge of PLC and automation will be an added advantage.
• MS Office (Excel, Word).

Soft Skills

• Excellent communication and customer-handling skills.
• Strong problem-solving ability.
• Time management and planning skills.
• Positive attitude and willingness to travel.
• Ability to work independently.