Senior Service Engineer

Ecozen Solutions; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Ecozen Solutions in Pune seeks a technical support specialist to assist customers by phone, email, or in person, troubleshoot complex product issues, and conduct on-site visits when needed.

You will collaborate with cross‑functional teams, develop and maintain knowledge base articles, and stay current with new technologies to improve service quality and customer satisfaction. This role offers hands-on problem solving and opportunities to grow with a dynamic energy tech company.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to our products.
• Conduct site visits to diagnose problems and implement solutions.
• Collaborate with cross-functional teams to identify and resolve customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Stay up-to-date with new technologies and industry trends.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to our products.
• Conduct site visits to diagnose problems and implement solutions.
• Collaborate with cross-functional teams to identify and resolve customer complaints.
• Develop and maintain technical documentation and knowledge base articles.
• Stay up-to-date with new technologies and industry trends.