Technical Services Professional

Koel Colours; Mumbai; On-site; INR 420,000 - 630,000; Full time

Job summary

Koel Colours is seeking a customer-facing technical support professional in Mumbai to assist clients with product and service inquiries. The role involves hands-on troubleshooting, delivering user training, and producing clear knowledge base materials.

You will work with product and engineering teams to refine requirements, capture feedback, and stay current with industry trends to continuously improve customer outcomes.

Qualifications

• Customer-facing technical support experience.
• Ability to explain complex technical concepts clearly.
• Experience creating or updating knowledge base articles.

Responsibilities

• Provide technical assistance and training to customers on our products and services.
• Troubleshoot and resolve technical issues related to our products and services.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to our products and services.
• Stay up-to-date with industry trends and emerging technologies.

Skills

Customer support

Troubleshooting

Training delivery

Documentation

Cross-functional work

Knowledge base

Job description

• Provide technical assistance and training to customers on our products and services.
• Troubleshoot and resolve technical issues related to our products and services.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to our products and services.
• Stay up-to-date with industry trends and emerging technologies.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.