Senior Engineer - Field Services

Microland; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Microland in Gurugram, Haryana, is seeking a technical support professional to assist customers by phone, email, or on-site visits. You will troubleshoot software issues, collaborate with cross-functional teams, and contribute to knowledge base creation.

You will also conduct customer trainings on new features, analyze feedback for product improvements, and help maintain documentation to ensure best practices are followed.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops for customers on new features and best practices.
• Analyze customer feedback and provide recommendations for product enhancements.

Job description

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops for customers on new features and best practices.
• Analyze customer feedback and provide recommendations for product enhancements.