Technical Support Assistant

Multidimensions; Mumbai; On-site; INR 400,000 - 800,000; Full time

Job summary

Multidimensions in Mumbai, India, invites applications for a technical support role focused on delivering prompt and effective customer assistance across phone, email, and chat channels.

The position involves diagnosing complex technical problems, documenting solutions, and contributing to knowledge resources. You will collaborate with product and engineering teams to improve service quality and training materials for ongoing professional development.

Responsibilities

• Provide timely and effective technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development.

Job description

• Provide timely and effective technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.