Zonal Service Manager

Control Print Ltd.; Bengaluru; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Control Print Limited in Bengaluru seeks a results-driven Service Manager to lead a 4–6 member team across installation, maintenance and support activities.

You will optimize service operations, manage AMC and spare parts, drive customer satisfaction, and mentor engineers while ensuring safety and compliance in fast-paced industrial environments. Travel frequently; monitor real-time calls; implement data-driven improvements and reporting.

Qualifications

• BE in electrical, electronics, or instrumentation engineering.
• 10–14 years of experience in printing/industrial/office automation industries.
• Minimum 3 years managerial experience overseeing service teams.
• Strong leadership, customer management and service operations skills.
• Excellent communication, analytical, decision-making and people management abilities.
• Knowledge of capital equipment service and technical troubleshooting.
• Proficient in data analysis and service reporting.

Responsibilities

• Lead and drive the service team to achieve quarterly and yearly targets.
• Ensure installation, breakdown resolution, preventive maintenance, and customer support activities.
• Monitor service calls in real time to ensure quick response and minimum downtime for customers.
• Build strong relationships with key customers while ensuring high service quality and customer satisfaction.
• Guide and support service engineers through technical training, on-field assistance, and performance monitoring.
• Manage AMC, spare sales, consumables business, and customer retention initiatives.
• Optimize travel planning, spare inventory management, and overall service operations efficiency.
• Ensure adherence to safety standards, company guidelines, and timely reporting processes.
• Stay updated on technical, commercial, and market developments while leading the team effectively.

Skills

Leadership

Customer management

Service operations

Data analysis

People management

Troubleshooting

Education

B.E. in Electrical, Electronics, or Instrumentation Engineering

Tools

Service reporting systems

Job description

• Lead and drive the service team to achieve quarterly and yearly service business targets.
• Ensure effective installation, breakdown resolution, preventive maintenance, and customer support activities.
• Monitor service calls in real time to ensure quick response and minimum downtime for customers.
• Build strong relationships with key customers while ensuring high service quality and customer satisfaction.
• Guide and support service engineers through technical training, on-field assistance, and performance monitoring.
• Manage AMC, spare sales, consumables business, and customer retention initiatives.
• Optimize travel planning, spare inventory management, and overall service operations efficiency.
• Ensure adherence to safety standards, company guidelines, and timely reporting processes.
• Stay updated on technical, commercial, and market developments while leading the team effectively.

About You

Skills & Experience Required:

• B.E. in Electrical, Electronics, or Instrumentation Engineering.
• 10–14 years of experience in Printing, Industrial Products, or Office Automation industries.
• Minimum 3 years of managerial experience in handling service teams.
• Strong leadership, customer management, and service operations skills.
• Good understanding of capital equipment service and technical troubleshooting.
• Strong communication, analytical, decision-making, and people management abilities.
• Knowledge of computers, data analysis, and service reporting systems.
• Target-oriented mindset with strong customer retention and service-selling skills.

Additional Requirement:

• Experience in handling a team of 4–6 members.
• Positive attitude, pleasing personality, and willingness to travel frequently.
• Own vehicle is mandatory.

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Preferred Location * Bangalore

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