SENIOR RELATIONSHIP OFFICER

Muthoot Fincorp Ltd.; Habra; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a field sales professional to drive customer acquisition through business development in the assigned area. The role involves identifying micro markets, onboarding referral partners, and nurturing relationships to scale Micro LAP and gold-backed secured loans.

The incumbent will cross-sell insurance, support end-to-end loan processing, and represent the company in the local market with a focus on service excellence.

Qualifications

• Experience in acquiring customers and building a client base.
• Ability to identify micro markets and empanel referral partners.
• Good communication in local language and English.

Responsibilities

• Deliver on customer acquisition through business development.
• Find new micro markets and empanel referral partners to scale Micro LAP and gold-backed loans.
• Maintain relationships with referral partners and customers throughout the journey.
• Cross-sell insurance to loan customers and support end-to-end loan processing.
• Act as the face of Muthoot Fincorp in the assigned area.

Skills

Strong presentation skills

Relationship building

Cross selling / upselling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English