RELATIONSHIP OFFICER

Muthoot Fincorp; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Ltd. in Bengaluru seeks a sales professional to drive customer acquisition through business development and a network of referral partners for Micro LAP and gold-backed secured loans. You will deliver doorstep service, manage the customer journey, and support end-to-end loan processing.

The role emphasizes relationship building, cross-selling insurance, and meeting branch targets. Fluency in local language and English, plus strong presentation skills, are required.

Qualifications

• Strong presentation skills and ability to engage diverse stakeholders.
• Experience in business development and client acquisition.
• Knowledge of sales processes and loans lifecycle is preferable.
• Excellent communication in local language and English.

Responsibilities

• Identify new micro markets and empanel referral partners.
• Generate leads and make daily sales calls as per plan.
• Nurture relationships with referral partners and customers.
• Support end-to-end loan processing and customer onboarding.
• Cross-sell insurance to loan customers.
• Be the face of Muthoot Fincorp in the assigned area.

Skills

Presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling

Business development

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English