Senior Relationship Officer

Muthoot Fincorp Limited

Chengalpattu

On-site

INR 550,000 - 850,000

Full time

14 days+

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Job summary

Muthoot Fincorp Limited in Tamil Nadu is seeking a Senior Relationship Officer to drive customer acquisition through business development and build a robust referral partner network for Micro LAP and gold-backed loans. You will manage end-to-end processes and ensure doorstep service, maintaining strong relationships with customers and partners.

The role requires strong communication, presentation, and relationship-building skills, with a focus on cross-selling insurance and sustaining a high

Qualifications

Strong presentation skills.
Customer service and retention focus.
Communication skills in local language and English.

Responsibilities

Deliver on Customer Acquisition through business development.
To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna).
Work in the Area assigned by the Branch Business Manager and generate leads.
Cold Calling to the potential customer base to generate business.
Daily Sales Calls as per the Plan submitted to BBM.
To find, nurture and develop excellent relationship with the Referral Partners / Connectors.
Managing the customer journey through sales championship, process championship and product championship.
To Activate Referral Partners for new business.
To give doorstep service to customers – at their residence or office.
To learn the Organization’s policies, and source files as per the policy.
To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager.
To Support the Customers in terms of end -to- end loan processing.
To act as the Bridge between Customers and the Branch.
To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
Retain existing live loan customers.

Skills

Result Orientation

Customer Service

Presentation Skills

Relationship Building

Communication Skills

Job description

SENIOR RELATIONSHIP OFFICER

Key Job Responsibilities

Deliver on Customer Acquisition through business development
To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
Work in the Area assigned by the Branch Business Manager and generate leads
Cold Calling to the potential customer base to generate business
Daily Sales Calls as per the Plan submitted to BBM
To find, nurture and develop excellent relationship with the Referral Partners / Connectors
Managing the customer journey through sales championship, process championship and product championship
To Activate Referral Partners for new business
To give doorstep service to customers – at their residence or office.
To learn the Organization’s policies, and source files as per the policy.
To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
To Support the Customers in terms of end -to- end loan processing.
To act as the Bridge between Customers and the Branch
To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
Retain existing live loan customers.

Knowledge, Skills & Attributes