Senior Relationship Manager - MFI North

Bajaj Finance; Kushinagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager in microfinance JLG operations in Uttar Pradesh. The role requires leading a team, ensuring adherence to all policies and SOPs, and driving business targets through customer visits and proactive portfolio management.

The candidate should have graduation and 4-6 years of experience in microfinance JLG, with at least 2 years in a leadership role such as Assistant Branch Manager or Branch Manager.

Qualifications

• Graduation is required.
• 4-6 years in microfinance JLG with at least 2 years in branch leadership.

Responsibilities

• Review projections and activity plans with team members daily.
• Oversee branch operations and ensure compliance with policies and SOPs.
• Supervise and mentor staff; conduct center meetings and customer visits.
• Track disbursements and manage attrition; support collections in higher buckets.
• Maintain branch health, collateral upkeep, and coordination with Product/Admin teams.

Skills

Team leadership

Compliance management

Customer engagement

People analytics

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:
Graduation
b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager