Senior Branch Manager - MFI North

Bajaj Finserv Limited; Ratlam; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Ratlam is seeking a Branch Manager to drive people metrics and ensure compliance across branch operations. You will lead a team, monitor performance, and oversee disbursements and customer interactions to meet defined targets.

The role requires graduation and 4-6 years in microfinance JLG, with at least 2 years in a leadership position. You will coordinate with product and admin teams to manage branch health and customer service standards.

Qualifications

• Graduation is required.
• 4-6 years in Microfinance JLG business, with at least 2 years as Assistant Branch Manager or Branch Manager.

Responsibilities

• Daily review with team regarding projections of business and cross-sell; plan for the day.
• Ensure execution of the activity plan for customer visits by the team.
• Supervise branch operations, conduct team huddles, identify and resolve pain areas.
• Attend center meetings and engage with customers; conduct Group Recognition tests as per operating model.
• Track and facilitate disbursements for the day and month; ensure policy compliance.
• Assist in collections in higher buckets and coordinate with teams in the location.
• Nominate team members for rewards; recognize achievements in internal forums.
• Ensure critical parameters like lead to login are executed per matrix.
• Meet customers regularly in the location and monitor portfolio health and quality.
• Manage branch upkeep, collaterals, and seek support for facilities as needed.

Skills

Team leadership

People management

Compliance awareness

Education

Graduation

Job description

Job Summary

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• a) Qualifications: Graduation
• b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager