Senior Relationship Manager - MFI North

Bajaj Finance; Rajiv Nagar; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Finserv Limited in Odisha is seeking an experienced Branch Manager/Assistant Branch Manager to lead a branch team, drive business projections, and ensure strict adherence to policies. You will supervise daily activities, manage customer visits, and support collections while maintaining portfolio health.

The role requires graduation and 4–6 years in Microfinance JLG, with at least 2 years in a leadership position.

Qualifications

• Graduation is mandatory.
• 4-6 years in Microfinance JLG business.
• At least 2 years in Assistant Branch Manager / Branch Manager role.

Responsibilities

• Daily review with team on projections and cross-sell opportunities.
• Ensure execution of the daily activity plan for customer visits by the team.
• Supervise branch operations, conduct team huddles, identify pain areas.
• Attend center meetings and engage customers; conduct group recognition tests.
• Track and facilitate daily/monthly disbursements as planned.
• Ensure 100% compliance with all business policies and SOPs.
• Assist in collections in higher buckets and visit customers with teams.
• Nominate and recognize team members for achievements in forums.
• Ensure metrics like lead-to-login are executed per the matrix.
• Meet customers locally and manage portfolio health and quality.
• Maintain branch upkeep and coordinate with Product/Admin for collaterals.

Skills

Team leadership

People management

Compliance

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:
Graduation
b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager