Relationship Manager - MFI North

Bajaj Finserv Limited; Deoria; On-site; INR 450,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to lead and manage Microfinance JLG operations in the Deoria region. The role focuses on driving business projections, cross-selling, and maintaining strict compliance with policies and SOPs.

The incumbent will supervise daily activities, conduct team huddles, and ensure timely disbursements while safeguarding portfolio quality. Customer engagement and branch administration are key aspects of the role.

Qualifications

• Graduation (any stream)
• 4-6 years in Microfinance JLG business, with at least 2 years as Assistant Branch Manager/Branch Manager

Responsibilities

• Lead the branch team to achieve business projections and cross-sell targets.
• Ensure execution of daily activity plan and customer visits by the team.
• Supervise branch operations, conduct huddles, monitor pain points and take corrective actions.
• Attend center meetings, engage with customers, and conduct group recognition tests as per operating model.
• Track disbursements for the day and month, ensuring accuracy.
• Ensure 100% compliance with business policies and SOPs of the branch.
• Assist in collections in higher buckets and coordinate with teams for customer visits.
• Nominate team members for rewards based on achievements and recognize contributions.
• Ensure critical metrics like lead-to-login are executed as per matrix.
• Regularly meet customers in the location to monitor portfolio health and quality.
• Maintain branch upkeep and coordinate with Product and Admin teams for collateral and facilities.

Skills

People management

Team leadership

Compliance

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:
Graduation
b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager