Relationship Manager - MFI North

Bajaj Finserv Limited; Bareilly; On-site; INR 650,000 - 800,000; Full time

Job summary

Bajaj Finserv Limited in Bareilly invites an experienced Branch Manager for Microfinance JLG business to lead a branch team, drive performance, and ensure compliance with policies. The role focuses on reducing attrition, enhancing portfolio quality, and delivering daily activity plans, customer visits, and center meetings.

Graduation is required with 4–6 years of microfinance exposure, including at least 2 years in Senior branch roles.

Qualifications

• Graduation is mandatory.
• 4–6 years in Microfinance JLG business.
• At least 2 years as Assistant Branch Manager or Branch Manager.

Responsibilities

• Lead and supervise branch team to deliver on people metrics and compliance.
• Review daily projections for business, cross-sell, and activity plan.
• Ensure execution of daily activity plan for customer visits.
• Conduct center meetings, customer interactions, and group recognition tests.
• Track disbursements and ensure portfolio health.
• Maintain 100% compliance with business policies and SOPs.
• Support collection efforts in higher buckets with field teams.
• Nominate team members for rewards and recognize achievements.
• Maintain branch upkeep and collaterals with Product/Admin teams.
• Manage lead-to-login metrics.
• Meet customers locally and protect portfolio quality.

Education

Graduation

Job description

Job Summary

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager