Senior Branch Manager - MFI North

Bajaj Finserv Limited; Ashoknagar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager/Assistant Branch Manager to lead a microfinance JLG branch. You will drive business projections, cross-sell, and manage daily operations while ensuring strict compliance with policies and SOPs.

The role requires guiding a team, conducting center meetings, and monitoring disbursements to meet defined targets. Ideal candidates have 4-6 years in Microfinance JLG and a minimum of 2 years in a branch leadership role, with graduation as a prerequisite.

Qualifications

• Graduation required.
• 4-6 years in Microfinance JLG business with at least 2 years in a leadership role (Assistant Branch Manager/Branch Manager).

Responsibilities

• Lead branch team to deliver on projections, cross-sell and activity plans.
• Supervise daily activities, conduct huddles, resolve pain areas and ensure adherence to SOPs.
• Engage with customers in center meetings, conduct group recognition tests, and monitor disbursements.
• Track performance against targets and ensure compliance with all business policies.

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend center meetings and meet customers. Conduct group recognition tests based on operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• a) Qualifications: Graduation
• b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager