Senior Relationship Manager - MFI North

Bajaj Finserv Limited; Binapur; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited is seeking a Branch Manager to lead a microfinance JLG unit in Odisha. You will drive business metrics, customer visits, and daily operations while ensuring policy compliance and portfolio health.

The role requires 4-6 years in microfinance with at least 2 years in leadership as Assistant Branch Manager or Branch Manager, and a Graduation degree. You will manage a team at the branch level and collaborate with product/admin teams to sustain branch hygiene and performance.

Qualifikationen

• Graduation is required.
• 4-6 years in Microfinance JLG business with at least 2 years in Assistant Branch Manager/Branch Manager roles.

Aufgaben

• Lead and supervise branch team; drive business projections and cross-sell opportunities.
• Ensure daily execution of activity plans for customer visits by the team.
• Monitor branch operations; conduct huddles and resolve issues.
• Participate in center meetings and engage with customers for service quality.
• Track disbursements for day and month; ensure policy compliance across branch.
• Assist in collections in higher buckets and coordinate with teams for customer visits.
• Nominates top performers for rewards; recognize achievements in forums.
• Ensure critical parameters like lead to login are met per the matrix.
• Regularly meet customers to manage portfolio health and adhere to targets.
• Oversee branch upkeep and coordinate with Product/Admin for asset and facility needs.

Kenntnisse

People management

Branch operations

Compliance & audit

Customer relationship

Ausbildung

Graduation

Jobbeschreibung

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:
Graduation
b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager