Senior Branch Manager - MFI North

Bajaj Finserv Limited; Ujjain; On-site; INR 400,000 - 650,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Branch Manager with 4-6 years in Microfinance JLG, including at least 2 years as Assistant Branch Manager or Branch Manager, to lead branch operations and drive portfolio performance.

The role involves ensuring policy compliance, team coaching, and active client engagement to achieve targets while maintaining portfolio health and branch upkeep.

Qualifications

• Graduation is required.

Responsibilities

• Daily review with team regarding projections of business and cross sell, center meetings, and activity plan.
• Ensure execution of the defined activity plan for customer visits by the team.
• Supervise and monitor the branch, conduct huddles with the team, identify and resolve pain points.
• Attend center meetings and meet customers, conduct group recognition tests per operating model.
• Track and facilitate disbursements for the day and month.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections in higher buckets, work with teams and visit customers in the location.
• Nominate team members for rewards and recognition; acknowledge achievements in forums.
• Ensure critical parameters like lead to login are executed as per matrix.
• Meet customers regularly in the location and manage portfolio health and quality as per targets.
• Manage upkeep of branch and collaterals; coordinate with Product and Admin for branch facilities.

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager