Senior Branch Manager - MFI North

Bajaj Finserv Limited; Itarsi; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Itarsi, MP, is seeking an experienced Branch Manager to lead day-to-day operations of the microfinance JLG branch. You will drive business projections, manage a team, and ensure adherence to policies.

The role focuses on customer visits, disbursement tracking, portfolio health, and compliance with SOPs. You will mentor staff, coordinate with product and admin teams, and represent the branch in center meetings.

Qualifications

• Graduation is required.
• 4-6 years in Microfinance JLG business, with at least 2 years in Assistant Branch Manager / Branch Manager role.

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Supervise and monitor branch operations, conduct huddles, identify and resolve pain areas
• Attend center meetings and meet customers; conduct group recognition tests as per operating model
• Track and facilitate disbursements as planned for day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assist in collections in higher buckets; coordinate with teams and visit customers in the location
• Nominate team members for rewards; acknowledge achievements in forums
• Ensure critical parameters like lead to login are executed as per matrix
• Meet customers regularly and manage portfolio health and quality
• Maintain branch upkeep and collaterals, coordinate with Product and Admin for facilities

Skills

Team leadership

Compliance awareness

Customer relationship

Disbursement tracking

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager