Senior Branch Manager - MFI North

Bajaj Finserv Limited; Basoda; On-site; INR 700,000 - 1,050,000; Full time

Job summary

Bajaj Finserv Limited in Basoda (India) seeks an experienced Branch Manager to drive people metrics, portfolio health, and branch compliance. You will lead a team to deliver performance against management requirements and ensure adherence to policies.

The role emphasizes supervision, customer engagement, disbursement tracking, and proactive handling of attrition and risk within the branch.

Qualifications

• 4-6 years in Microfinance JLG with at least 2 years as Assistant Branch Manager/Branch Manager.
• Graduation completed.

Responsibilities

• Daily review with team on projections of business and cross-sell, center meetings, and daily activity plan.
• Ensure execution of the defined activity plan for customer visits by the team.
• Detailed supervision and monitoring of branch, conduct team huddles, address pain points.
• Attend Center Meetings and meet customers; conduct Group Recognition tests per operating model.
• Track and facilitate disbursements for day and month.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections in higher buckets and visit customers in location.
• Nominate team members for rewards and recognition; acknowledge achievements in forums.
• Ensure lead-to-login parameters are executed as per matrix.
• Meet customers locally to manage portfolio health and branch upkeep with Product/Admin support.

Education

Graduation

Job description

Job Summary

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager