Relationship Manager - GL West

Bajaj Finserv Limited; Hisar, Fatehabad, Rewari; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Bajaj Finserv Limited is seeking a Branch Manager to lead a team and drive growth in the consumer gold loan business. The role emphasizes delivering leadership, strategic direction, and strong client service to expand the branch's customer base and revenue.

The position requires managing branch operations, ensuring policy compliance, and coordinating with external and internal stakeholders to achieve targets.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills required.

Responsabilités

• Oversee branch operations and profitability.
• Lead field marketing activities to improve brand visibility and lead generation.
• Plan and monitor branch marketing to maintain a healthy pipeline and conversion.
• Engage customers for acquisition and retention of existing customers.
• Ensure accurate valuation of gold ornaments and compliance with policy.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through proactive follow-ups for interest collection.
• Hire, coach, mentor and train staff with timely performance feedback.
• Prepare reports and take actions to drive branch growth and performance.
• Grow gold loan business and other products (NCDs, gold coins, etc.).

Connaissances

Leadership

Communication

Team management

Client service

Formation

Bachelor's degree

Post-graduation degree

Description du poste

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.