Relationship Manager - GL West

Bajaj Finserv Limited; Wardha; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finserv Limited invites applications for a Branch Manager to lead a gold loan branch, driving business growth and customer loyalty through effective leadership, field activities, and superior service. The role emphasizes risk control, compliance, and everyday operations.

You will oversee branch performance, marketing initiatives, and staff coaching, ensure accurate valuation of gold pledged, and collaborate with internal teams to expand gold loan and related products.

Qualifications

• 4–7 years of relevant experience.
• Bachelor's or postgraduate degree preferred.
• Experience in gold loan banking or related products beneficial.
• Clear written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor field activities to ensure healthy lead pipeline.
• Engage customers and drive new acquisitions; retain existing customers.
• Conduct accurate valuation of gold ornaments pledged at branch.
• Safeguard pledged securities and vault custody.
• Maintain NPAs through follow-ups for interest collections.
• Plan and coordinate branch activities for smooth operations and teamwork.
• Hire, coach, mentor, and provide timely performance feedback.
• Prepare reports and take action for branch growth and performance.
• Increase gold loan business and related third-party products.

Skills

Gold loan experience

Leadership

Communication skills

Education

Bachelor's / higher degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.