Senior Relationship Executive - GL West

Bajaj Finserv Limited; Sillod; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to provide leadership to the team and drive growth in consumer gold loan products. The role emphasizes customer loyalty, business strategy development, and managing operations and compliance at the branch level.

The ideal candidate brings 4-7 years of relevant experience, with a background in gold loan banking and strong communication skills. The position involves field marketing, staff development, and achieving branch profitability targets.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to boost brand visibility.
• Plan and monitor branch marketing for leads and growth.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Manage NPAs through follow-ups on interest collections.
• Hire, coach, and train staff with timely feedback on performance.
• Prepare reports and drive branch growth.
• Increase gold loan and third-party product sales.
• Ensure 100% process compliance at the branch.

Skills

Leadership

Communication

Customer service

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs under control through strong follow-ups from customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in the branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs and Gold Coins sale.
• Responsible for correct valuation maintenance of 100% process compliance at the branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.