Senior Relationship Manager - GL West

Bajaj Finserv Limited; Sirmaur; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to provide leadership and direction to a team focused on growing consumer gold loan business and expanding the customer base. The role includes developing business strategies, ensuring compliance, and managing external collaborations as needed.

The position emphasizes customer loyalty, performance monitoring, and proactive field marketing to improve brand visibility and branch profitability.

Qualifications

• Leadership and team management experience in banking/finance.
• Strong communication and stakeholder management capabilities.
• Ability to drive branch performance and customer growth.

Responsibilities

• Responsible for overall branch operations and profitability.
• Drive field-marketing activities with the team to boost brand visibility.
• Plan and monitor branch-level marketing to ensure strong lead pipeline and conversions.
• Engage customers to acquire new clients and retain existing ones.
• Ensure accurate valuation and compliance for pledged gold ornaments.
• Safekeeping of pledged securities as per company policies.
• Maintain NPA control through follow-ups for interest collections.
• Hire, coach, mentor, and provide timely feedback to staff.
• Prepare reports and take actions to grow branch business.
• Increase gold loan and other product volumes (NCDs, gold coins).
• Ensure 100% process compliance and accurate valuations.

Skills

Leadership

Branch operations

Customer engagement

Team mentoring

Education

Bachelor’s Degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.