Senior Relationship Executive - GL West

Bajaj Finserv Limited; Veraval; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited in Gujarat's Veraval region is seeking a Branch Manager to lead a team, drive growth in consumer gold loan business, and build customer loyalty through strategic initiatives.

The role includes managing branch operations, coordinating field marketing, and ensuring compliance, with a focus on customer acquisition, retention, and cross-selling additional products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Experience in gold loan banking or client services preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversees branch operations and profitability.
• Drives field marketing activities to boost brand visibility.
• Plans and monitors local lead generation and business conversion.
• Focuses on new customer acquisition and retention.
• Ensures accurate valuation of pledged gold and compliance.
• Safeguards pledged securities as vault custodian.
• Maintains NPAs through diligent follow-ups on interest collections.
• Mentors staff and provides timely performance feedback.
• Prepares performance reports and drives branch growth.
• Expands gold loan business and cross-sell products.
• Ensures 100% process compliance at branch.

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.